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When creating a collection / collection set, mouse pointer disappears

New Here ,
Jun 12, 2024 Jun 12, 2024

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For many years, and through many versions of Lightroom Classic for PC, I have been annoyed by a minor bug. Please can someone explain to me how I can get this seen by developers and a resolution included in an upcoming version?

 

When I create a new collection (or collection set) using the context menu, the mouse cursor disappears. My workflow usually consists of creating collection sets for each shoot, with multiple collections per shoot, so it slows me down a lot.

 

Here's a video showing the issue in practise. As you can see, the mouse cursor disappears as soon as you press ok / hit return, when creating the collection. 

 

 

I don't think OS or lightroom version matters, as it has done this whilst on Win 10, Win 11, and across different devices with different hardware attached. For example, I use RDP to connect to a Windows virtual machine, and it happens there too.

 

But I'm on Win 11 (23H2), Lightoom Classic 13.3.

 

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Sorry - video is useless as the dialog box is hidden. I'll re-record it and post here in a few minutes

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Here's a better video showing the problem. You can see immediately after I have created the collection / collection set, the mouse is not showing but instead you can see the effect of my mouse moving as it hovers over the collections above and below. I need to jog the mouse quite far to the left or right to force the mouse cursor to show again.

 

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LEGEND ,
Jun 12, 2024 Jun 12, 2024

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Some questions

 

  • Do you have a touch pad (as in a laptop)
  • Actual Mouse, or Touchpad?
  • Windows so unlikely, unless super expensive, do you have a touch screen
  • Do you have a tablet attached (as in a WACOM)
  • Do you have a LoupeDeck attached
  • Assuming an actual Mouse, Wired (USB), WiFi, or Bluetooth?
  • Does this behaviour change if in LrC /Preferences/Performance/ you change the op[tion to use the graphics processor from On/Auto?Custom to Off/
  • What make/model of Mouse? Is this, or have you ever had an Logitech Mouse?
  • If it is or you previously had a Logitech Mouse, is the Logitech Options LrC Plug-in installed
  • Have you tried a different mouse (yes I know, of course you have, bit I have to ask)

 

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Thanks, yes to answer your questions:

 

- yes touchpad

- yes touchscreen (Windows)

- no tablet attached but yes Wacom drivers installed

- mouse is bluetooth logitech MX Master 2S

 

Great tips - I can do some more testing now

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LEGEND ,
Jun 12, 2024 Jun 12, 2024

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logitech MX Master 2S

Two items

 

  • Micro-USB cable for recharging
  • Logitech Options and Logitech Flow

 

I do not know if you connect the mouse via that USB cable, will connect the mouse to the computer for actual communications, or just charging, H have a G903 and it does optionally connect via USB, Have you tried that as to see if it connects via USB and if when it does (if it does) does that work better than BlueTooth

 

Not sure about Logitech Flow. But that Logitech Options, refers to both the Windows Mouse driver and Mouse control, AND a LrC plug-in. The Plug-in is not the driver, or the control, If this particular Mouse is capable, that plug-in (if installed) allows for assigning actions to mouse buttons, etc. (sort of a poor man LoupeDeck) That plug-in is a known bit of buggy software. If installed, and not needed, deactivate it.

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LEGEND ,
Jun 12, 2024 Jun 12, 2024

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LATEST
no tablet attached but yes Wacom drivers installed

Their are many [osts in the community where a out of date or buggy WACOM driver has caused issues, Bit they occur when the Tablet is attached.

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