White screen every time i edit a picture

Report · Nov 19, 2025

I have a bug where each time I edit a picture my the app crash and all the pictures and preview became white, and I have to close the app and restart each time!

I have a lenovo yoga i9

Report · Nov 19, 2025

Hi, thanks for reaching out!

Please go to the Help menu in Lightroom, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us.

You can try disabling the option to Use Graphics Processor in Lightroom by going to the Edit menu, then Preferences, and then Performance.

Let us know if it makes a difference!
Thanks,
Nikunj

Report · Nov 19, 2025

hello here is the info:

, more info, i alredy check the processor in lightroom, i alredy deleted the app, updated my processor....

Version Lightroom Classic: 15.0.1 [ 202511041508-dddee541 ]

Licence: Creative Cloud

Paramètre de langue: fr

Système d'exploitation : Windows 11 - Home Premium Edition

Version : 11.0.26200

Architecture de l'application : x64

Architecture du système : x64

Nombre de processeurs logiques: 16

Vitesse du processeur : 3,6Ghz

Version SQLite: 3.36.0

Adobe GSDK Version: 1.4.0.171

Utilisation du CPU: 1,0%

Source d’alimentation: Batterie

Mémoire intégrée : 32253,3 Mo

Mémoire GPU dédiée utilisée par Lightroom: 3637,8Mo / 128,0Mo (2841%)

Mémoire réelle disponible pour Lightroom : 32253,3 Mo

Mémoire réelle utilisée par Lightroom : 6343,4 Mo (19,6%)

Mémoire virtuelle utilisée par Lightroom : 6701,5 Mo

Nombre d'objets GDI : 797

Nombre d'objets utilisateur : 3010

Nombre de processus gérés : 2141

Taille de la mémoire cache : 826,8Mo

Version interne de Camera Raw: 18.0 [ 2389 ]

Nombre maximal de liens utilisé par Camera Raw : 5

Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2

Mémoire virtuelle de Camera Raw: 799Mo / 16126Mo (4%)

Mémoire réelle de Camera Raw: 848Mo / 32253Mo (2%)

Cache1:

Final1- RAM:483,0MB, VRAM:2026,0MB, DSC05929.ARW

NT- RAM:483,0MB, VRAM:2026,0MB, Combined:2509,0MB

Cache2:

m:826,8Mo, n:189,5Mo

U-main: 88,0Mo

Paramètre PPP du système : 168 PPP (mode haute résolution)

Composition sur le Bureau activée: Oui

Taille d’aperçu standard: 3000 pixels

Affichages : 1) 3000x1876

Types d'entrée: Tactile multipoint : Oui, Tactile intégré : Oui, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :

DirectX: Intel(R) Arc(TM) 140T GPU (16GB) (32.0.101.8247)

État initial: GPU pour l'exportation pris en charge par défaut

Préférence utilisateur: Auto

Activer la HDR dans Bibliothèque: Désactiver

Processeur graphique pour la génération d’aperçu :Auto (S5_0)

Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic

Chemin d'accès à la bibliothèque : C:\Users\pablo\Pictures\nantes\nantes.lrcat

Dossier des paramètres : C:\Users\pablo\AppData\Roaming\Adobe\Lightroom

Modules installés :

1) Adobe Stock

2) Flickr

Marqueurs Config.lua:

Adaptateur n° 1: Fournisseur : 8086

Appareil : 7d51

Sous-système : 380217aa

Révision : 3

Mémoire vidéo : 128

Adaptateur n° 2: Fournisseur : 1414

Appareil : 8c

Sous-système : 0

Révision : 0

Mémoire vidéo : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - Haut-parleurs (3- Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) Arc(TM) 140T GPU (16GB)

GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 32.0.101.8247

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.6.0 - Build 32.0.101.8247

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_meminfo GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_image_load_formatted GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_shader_subgroup GL_KHR_shader_subgroup_arithmetic GL_KHR_shader_subgroup_ballot GL_KHR_shader_subgroup_basic GL_KHR_shader_subgroup_clustered GL_KHR_shader_subgroup_quad GL_KHR_shader_subgroup_shuffle GL_KHR_shader_subgroup_shuffle_relative GL_KHR_shader_subgroup_vote GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_timeline_semaphore GL_OVR_multiview GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

Report · Nov 19, 2025

Report · Nov 21, 2025

Hey, @virgil_pabloh9255. Thanks for sharing the system info and the updates.

You're working with the latest drivers for the Intel ARC Graphics processor on your machine. A slightly older, but WHQL certified driver might help stabilize the GPU behavior you're seeing.

Please roll back to a previous version of Graphics drivers from Intel's website: https://adobe.ly/489FXaB;

After you've rolled back the graphics drivers, follow these steps to clear the GPU logs for Lightroom.

On Windows, the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

Here are other steps you can try for GPU related issues in Lightroom Classic: https://adobe.ly/4bjWOa9

Let me know how it goes. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Report · Nov 21, 2025

Thank you I'm gonna try tonight!

Report · Nov 24, 2025

Hey! Just checking in to know if the steps I provided helped you in any way?

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Report · Nov 30, 2025

hi, sorry for not reaching out sooner, i did all the things but it didnt work, im gonna try to uninstall completly lightroom classic , by removing every document but im a little bit scarde to make this moove

Report

Hi @virgil_pabloh9255,

Thank you for the update, and I understand the hesitation before performing a full uninstall.

Before going that route, please try updating to the latest Lightroom Classic build (15.1) released today and test again to see if the behavior changes. This release includes stability fixes that may help with the white screen issue you’re seeing.

If the problem still occurs after updating:

• Please share a short screen recording showing the app turning white or crashing when you start editing

• Also confirm whether this happens with all photos or only specific files

That will allow us to review this with the product team and check if there’s a known issue with your setup.

Thanks for your patience, and we’ll take this step by step.

Best regards,

Anshul Saini