white screen in develop module

New Here ,
Feb 25, 2022 Feb 25, 2022

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Hello,

 

   can I fix somehow this error?

Capture.JPG

 

  In the navigator tab and Library the pictures are ok, but in the main scrren from develop module, it's appear white/grey screen with some shadows.

   I delete all pictures from catalog, and import again -  but with no result.

   - Restart app and computer -  no result..

 

Any Ideas?

THX

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LEGEND ,
Feb 25, 2022 Feb 25, 2022

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Try tuning off the Graphics Acceleration in Lightroom Classic. Go to Preferences, click on the Performance Tab and then turn of "Use Graphics Processor".

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Hi Bogdan,

Thanks for reaching out. We are sorry for the trouble with Lightroom Classic's develop module. We are here to help.

 

Could you please confirm the version of Lightroom Classic along with the operating system you are working on? Does this happen with any specific image, or do all the images behave similarly? Are you working on JPEG or RAW images?

 

Please try to disable the graphics acceleration to narrow down the issue:

  • Navigate to one of the following:

    • (macOS) Lightroom Classic > Preferences > Performance
    • (Windows) Edit > Preferences > Performance
  • From the Use Graphics Processor drop-down menu, select Off.

  • Quit and relaunch Lightroom Classic.

If this fixes the issue or even if it does not, please check this article to troubleshoot Graphics Processor related issues in Lightroom Classic: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

We hope this helps.

Thanks

Sameer K

 

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