(Win) Lightroom Classic AI masks are not being retained

[Dennis Minty]

I am having to constantly update my AI masks and they are not exporting to jpeg files. Is this a known issue? Is Adobe fixing it? Is there a work-around? Is anyone else having this problem? 

{Thread title updated by moderator}

[Sameer K]

Hey, @Dennis Minty. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Please share the system info of Lightroom Classic from Help > System info > Copy & paste here or upload to Creative Cloud files (https://assets.adobe.com/files) and share the link with us.

In the meantime, try these basic troubleshooting steps:

• Go to Lightroom > Preferences > Performance > Use Graphics Processor > Set it off if it is on Custom or Auto. If this shows you any differences, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html
  
  
• Reset Lightroom Classic following the second (manual) method from this article: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
  
  
• Press the ALT/OPT (/Windows/macOS) when launching Lightroom Classic & choose the option to create a new catalog and create a new one on the internal drive.

Let me know how it goes. Thanks!

Sameer K

[Dennis Minty]

Here is my system info

Lightroom Classic version: 12.4 [ 202306052221-b70c0975 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2.2GHz

SqLite Version: 3.36.0

CPU Utilisation: 22.0%

Built-in memory: 8098.8 MB

Dedicated GPU memory used by Lightroom: 0.0MB / 0.0MB (0%)

Real memory available to Lightroom: 8098.8 MB

Real memory used by Lightroom: 900.2 MB (11.1%)

Virtual memory used by Lightroom: 964.8 MB

GDI objects count: 677

USER objects count: 2066

Process handles count: 1697

Memory cache size: 145.6MB

Internal Camera Raw version: 15.4 [ 1508 ]

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 254MB / 4049MB (6%)

Camera Raw real memory: 255MB / 8098MB (3%)

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1080

Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

Init State: GPU Unsupported

User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: E:\Lightroom Catalog-v12.lrcat

Settings Folder: C:\Users\Dennis\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) $$$/PerfectBW/Title=Perfect B&&W 9

2) $$$/PerfectEffects/Title=Perfect Effects 9

3) $$$/PerfectEnhance/Title=Perfect Enhance 9

4) $$$/PerfectLayers/Title=Perfect Photo Suite 9

5) $$$/PerfectPortrait/Title=Perfect Portrait 9

6) $$$/PerfectResize/Title=Perfect Resize 9

7) AdobeStock

8) Flickr

9) Nikon Tether Plugin

10) ON1 Effects 2022

11) ON1 Photo RAW 2017

12) ON1 Resize 2017

13) Perfect Effects 8

Config.lua flags: None

Adapter #1: Vendor : 8086

Device : a16

Subsystem : 90b6104d

Revision : 9

Video Memory : 112

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speaker/HP (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) HD Graphics 4400

GL_SHADING_LANGUAGE_VERSION: 4.30 - Build 20.19.15.5171

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.3.0 - Build 20.19.15.5171

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_ARB_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_ARB_texture_barrier GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_cl_event GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex 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GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_compute_shader GL_ARB_vertex_attrib_binding GL_ARB_texture_view GL_ARB_fragment_layer_viewport GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_query_buffer_object GL_EXT_polygon_offset_clamp GL_ARB_clear_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_debug_output GL_ARB_enhanced_layouts GL_KHR_debug GL_ARB_arrays_of_arrays GL_ARB_texture_query_levels GL_ARB_invalidate_subdata GL_ARB_clear_buffer_object GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_ARB_robust_buffer_access_behavior GL_EXT_texture_sRGB_decode GL_ARB_copy_image GL_KHR_blend_equation_advanced GL_EXT_direct_state_access GL_ARB_stencil_texturing GL_ARB_texture_stencil8 GL_ARB_explicit_uniform_location GL_ARB_multi_bind GL_ARB_indirect_parameters 

[JohanElzenga]

I have seen this issue being reported before. My advice then was to check permissions and locked state of the 'catalogname.lrcat-data' folder, because that is where these masks are stored. If Lightroom does not have permissions to write to this folder, or if the folder is locked, then you will get the issue that masks need to be updated all the time because they are never saved. What you can do as well is simply delete this folder. You will obviously have to update all masks once more, but it allows Lightroom to recreate the folder, this time hopefully without these problems. It worked for that person.

[Dennis Minty]

My folder "Lightroom Catalog-v12.lrcat-data" shows "read-only" in properties. Should I change that?

[JohanElzenga]

My folder "Lightroom Catalog-v12.lrcat-data" shows "read-only" in properties. Should I change that?

By @Dennis Minty

Yes, absolutely! Lightroom needs to be able to write to this folder to store the masks.

[Dennis Minty]

After clicking off the "read-only" option and restarting Lightroom, the properties had changed back to "read-only". It seems that Lightroom controls this property.

[JohanElzenga]

Like I advised others (successfully): delete it and let Lightroom rebuild it.

[DdeGannes]

@Dennis Minty , you stated " After clicking off the "read-only" option and restarting Lightroom, the properties had changed back to "read-only". It seems that Lightroom controls this property.".

That is not correct, your Windows operating system controls the properties, when you change the properties restart your computer so the changes take effect.

Just my opinion.

[Rob_Cullen]

"my AI masks and they are not exporting to jpeg files"

Another misconception is that the mask overlays (that can be Black, White, Color, etc) will remain visible on an exported JPG- Not so.

Only the Adjustments you make with the edit Tools will affect an exported image.