(Win) Lightroom Edit In Photoshop Freezes the computer

New Here ,
Aug 03, 2022 Aug 03, 2022

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When I use the shortcut to transfer a photo file from Lightroom to PhotoShop my computer locks up and freezes so I have to reboot. Does anyone have a fix for this?

 

 

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hi there,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom & Photoshop.

I'll need more information to help you with this.

 

Could you please share the version of Lightroom or Lightroom Classic you are working on & the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Do you see an error screen or pop up before the applications crash?

 

If you are working on Lightroom Classic, where is the catalog stored? Is it on the internal drive or an external drive?

Have you tried any troubleshooting steps?

 

To begin with Lightroom & Lightroom Classic, please go to Edit > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto. If this shows you any differences in performance, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Similarly, please go to Photoshop > Preferences > Performance > Use Graphics Processor > Uncheck it and restart Photoshop. You can also optimize Camera Raw, which handles Raw images in Photoshop, by going to Photoshop > Preferences > Camera Raw > Performance > Uncheck Graphics processor and increasing the cache sizes.

 

If this does not help,

Go to the location of the preference folder mentioned below and rename it to backup. 

https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

 

This will give a fresh start to Photoshop as a fresh install.

 

Let us know how it goes.

Thanks!
Sameer K

 

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