Copy link to clipboard
Copied
Im facing problems to open the program LC after up gade for windows 11.
I used the LC yesterday and today it does not work , do not open...
I re intalled the program but does not work.]
I tryed to open old versions from de bckup but also does not work
Copy link to clipboard
Copied
Hi @marcios88064158,
Thank you for reaching out about your issue with Lightroom Classic. To better understand what might be happening, we’ll need a bit more info. Could you also share your system info? You can find this by navigating to Help > System Info, copying the details, and pasting them into a text file to attach here. Additionally, are you seeing any error messages?
^CM
Copy link to clipboard
Copied
Hello,
No messages, it simply does not open, or it take a very very long time to open...,abnormal..
My System:
Nome do dispositivo DESKTOP-64V15A0
Processador Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
RAM instalada 16,0 GB (utilizável: 15,8 GB)
ID do dispositivo 45044F02-F2FC-4FF4-83B3-EFE1CB1F228F
ID do Produto 00342-41397-50618-AAOEM
Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64
Caneta e toque Nenhuma entrada à caneta ou por toque disponível para este vídeo
Copy link to clipboard
Copied
Processador Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
'Did LrC work on this computer previously?
Copy link to clipboard
Copied
perfectly
Copy link to clipboard
Copied
Have you attempted a restart of your computer? Not a shutdown, but a restart
Copy link to clipboard
Copied
Sure , have some conflit....
Imanaged to open another version, but its super slow..
Copy link to clipboard
Copied
Check the folder where the catalog and previews are located. If you see a file that ends with .lock, delete that and ONLY that file. That file gets left behind if LrC does not close properly such as in the case of a crash.
Copy link to clipboard
Copied
Thanks, I did not find a file with that extension.
It seems to me like a conflict installation, if I try to uninstall the LC it says to close the program first...as the program is not open..
Anyway its working but very slow..
Thanks for your support