Windows 11 pro wont send emails

[Dreamy_build6966]

I cannot get lightroom classic to send emails. 

Read all the articles.

I have checked accesss to the sever and ports using terminal, and ports are not being blocked.

Tried all the usuall stufff disabling virus checkers etc , to no avail.

I keep coming back to setting outlook as the default mail app, still cant find out howto do this.

I am using outlook with a hotmail account.

Also tried a gmil account.

Help !!!

[Anshul_Saini]

Hi @Dreamy_build6966,

Thanks for reaching out. I just tested this on my end using Lightroom Classic on a MacBook, and I’m not seeing any issues sending emails through Gmail, Outlook, or Apple Mail.

Here are a few things you can try next:
 1. Remove and re-add your email account inside Lightroom, making sure the credentials are entered correctly and verified.
 2. Ensure your email account has enough storage space to send attachments.
 3. If you’re on a corporate or office internet connection, try switching to a mobile hotspot or home Wi-Fi, just to rule out any firewall or network filtering issues.
 4. You can also review and allow all the necessary network endpoints required by Adobe services: https://adobe.ly/4jUxRqc

Also, are you getting any specific error messages when sending the email, and if the sending email progress bar gets completed?

Let me know what you see, and I’ll do my best to walk you through it!

Best,

Anshul Saini

[Dreamy_build6966]

Thanks for coming back to me.

The problem s the validation of the account wont work. I have tried outlook and gmail and pinged the ip address and ports to make sure virus checkers or routers are not blocking them.

On some ocasions i get a message indicating adobe is trying to start a default mail app and cannot do this.

I think the issue is somethng to do with default mail apps in the "windows 11pro" sceurity system, however i cant find anything relavent on the web. The new 11 pro is diferent to windows 10 and 11 home.

[Anshul_Saini]

Hi @Dreamy_build6966,

Thanks for the details. I know how frustrating this can be, and I’m here to help you get it https://adobe.ly/4el1QWX’s what I recommend:
 1. Using Two-Factor Authentication (2FA)?
If your Gmail or Outlook account has 2FA enabled, you’ll need to generate an App Password; your regular account password won’t work with Lightroom (or any app that connects via SMTP/ports). You can do this from your email account’s security settings:
 • For Gmail: https://adobe.ly/4lfm7j4
 • For Outlook: https://adobe.ly/3ZKp1nD
 2. Set Default Mail App (if using Mail App method):
Go to Settings > Apps > Default Apps → scroll to Outlook → assign it for MAILTO, SENDTO, MAPI, .eml, .msg, and related protocols. Windows 11 Pro handles this slightly differently than Windows 10.
Let me know how this goes. I'll be happy to walk you through any step if needed!

Best,
Anshul Saini

[Dreamy_build6966 · Accepted solution]

Hi Thanks for the contact.

Since my original posting I have tried loads of stuff and got in touch with support.

They got it working with windows defender turned off.

Here is my current progress :-

I am using windows 11 pro.

Using 2 factor authorization with an "app password" I can get Gmail to sent messages only when Windows defender firewall is turned off.

I have tried putting in inbound rules and out bound rules to windows defender , nothing seems to work.

Using outlook mail , I cant get anything to work.

Gmail will work , with Virgin F secure virus checker , Malware bytes and Nord Vpn running.

Any Idea how to get it through Defender , or how to get outlook up.

I have tried loads of combinations ????

Kind Regards

Mark

[Mark_Taft6778]

I am now going to use network shark to analyse the netwrok connections to try and find out which defender rule  is blocking the connection when turned on.