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Adjustment Brush Hangs in Image Display Area in Lightroom Classic 9.2.1 on macOS 10.15.5

New Here ,
Jun 07, 2020

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Having trouble using the Adjustment Brush where it freezes the second I drag the mouse pointer into the image display area. The tool tip remains in the same spot on the edge until I move my mouse outside of the image area and then it resumes like a normal mouse pointer again. Problem just recently started but I can't verify if it occured right after updating to 9.2.1. 

 

I'm using on a Mac with current Catalina 10.5.5 and I have tried toggling GPU performance settings, to no avail. Editing JPEGs, too. 


Thanks for the help or any input! 

 

 

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Adjustment Brush Hangs in Image Display Area in Lightroom Classic 9.2.1 on macOS 10.15.5

New Here ,
Jun 07, 2020

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Having trouble using the Adjustment Brush where it freezes the second I drag the mouse pointer into the image display area. The tool tip remains in the same spot on the edge until I move my mouse outside of the image area and then it resumes like a normal mouse pointer again. Problem just recently started but I can't verify if it occured right after updating to 9.2.1. 

 

I'm using on a Mac with current Catalina 10.5.5 and I have tried toggling GPU performance settings, to no avail. Editing JPEGs, too. 


Thanks for the help or any input! 

 

 

{Thread title edited by moderator}

Topics

Bug, Crash or freeze, Mac, Performance, Problem or error

Views

237

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Adobe Employee ,
Jun 08, 2020

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Hi there,

 

We're sorry about the trouble while using the adjustment brush on images in Lightroom Classic 9.2.1. Since when are you facing this issue? Did the issue start after an update to Lightroom Classic or to macOS? Did you quit and relaunch Lightroom Classic after you disabled the option to Use Graphics Processor?

 

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Jun 26, 2020

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I am also experiencing this same issue on LR Classic 9.3, it started occuring seemingly on its own. MacOS 10.5.4 and since the update to the other night to 10.5.5. Resetting preferences has not changed anything. Same as OP, occurs no matter the file type and regardless if I have GPU toggled Auto/Off.

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nikunj.m LATEST
Adobe Employee ,
Jun 30, 2020

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Hi there,

We're sorry about the trouble. Please try optimizing the performance of Lightroom Classic using the steps suggested here: https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html

 

Please let us know if it helps!

Regards,

Nikunj

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