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Adobe Creative Cloud is needed to resolve this problem.....

Participant ,
Jul 20, 2020

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Using mac high sierra.  LrC.  Adobe Creative Cloud installed on desktop and working ok.  From time to time this message appears on the desktop. Today I got this second message.

To uninstall see:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Follow links in the above, make sure to read all instructions. Do bot simply uninstall it via the OS, use the tool.

 

And of course to install (and use a fresh new download)

https://www.adobe.com/creativecloud/desktop-app.html

 

 

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Adobe Creative Cloud is needed to resolve this problem.....

Participant ,
Jul 20, 2020

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Using mac high sierra.  LrC.  Adobe Creative Cloud installed on desktop and working ok.  From time to time this message appears on the desktop. Today I got this second message.

To uninstall see:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Follow links in the above, make sure to read all instructions. Do bot simply uninstall it via the OS, use the tool.

 

And of course to install (and use a fresh new download)

https://www.adobe.com/creativecloud/desktop-app.html

 

 

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Problem or error

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78

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Adobe Community Professional ,
Jul 20, 2020

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Screenshot 2020-07-20 at 6.42.02 AM.png

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.4, Lr 3.4.1, Ps 21.2.3, Camera OM-D E-M1.

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Most Valuable Participant ,
Jul 20, 2020

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

I think you should follow the instructions in the first message you posted:

johnrellis_0-1595254394892.png

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Participant ,
Jul 22, 2020

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then the ACC desktop installer starts to install the app.then the ACC desktop installer starts to install the app.

then the ACC intstaller starts to install the desktop app.

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LEGEND ,
Jul 22, 2020

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Probably the point, perhaps your copy of the Adobe Creative Cloud Desktop App is corrupt or gone missing.

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Participant ,
Jul 23, 2020

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ok but a new copy has been installed several times.  I suppose if it continues I should uninstall and install.  thank you.

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Adobe Community Professional ,
Jul 23, 2020

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I suggest uninstalling and reinstalling the Creative Cloud App.

warmly/j

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LEGEND ,
Jul 23, 2020

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To uninstall see:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Follow links in the above, make sure to read all instructions. Do bot simply uninstall it via the OS, use the tool.

 

And of course to install (and use a fresh new download)

https://www.adobe.com/creativecloud/desktop-app.html

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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