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Adobe Lightroom Classic 9.4 on macOS Catalina 10.15.7 import issue

Community Beginner ,
Oct 14, 2020

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Hello,

 

At the beginning of September I got a software update for Adoble Lightroom Classic v. 9.4 and macOS Catalina 10.15.7. Since then, I am unable to successfully import my images from an SD Card plugged into the back for my iMac. Files appear corrupted in Lightroom Classic and won't import until the end, but could be browsed using the Finder. The only way to get things working is using the USB cable delivered with the camera (Nikon D810) and connecting it to the iMac. I tried other SD cards (even bought new ones) but the issue still persists (all SanDisk).

 

Does anyone have an idea where the issue is? Adoble Lightroom Classic? macOS Catalina? iMac? Something else?

 

My next step would be to proceed with a clean install, but if I can avoid this step, I would appreciate it.

 

Thank you.

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Import and export, Mac, Problem or error

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Adobe Lightroom Classic 9.4 on macOS Catalina 10.15.7 import issue

Community Beginner ,
Oct 14, 2020

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Hello,

 

At the beginning of September I got a software update for Adoble Lightroom Classic v. 9.4 and macOS Catalina 10.15.7. Since then, I am unable to successfully import my images from an SD Card plugged into the back for my iMac. Files appear corrupted in Lightroom Classic and won't import until the end, but could be browsed using the Finder. The only way to get things working is using the USB cable delivered with the camera (Nikon D810) and connecting it to the iMac. I tried other SD cards (even bought new ones) but the issue still persists (all SanDisk).

 

Does anyone have an idea where the issue is? Adoble Lightroom Classic? macOS Catalina? iMac? Something else?

 

My next step would be to proceed with a clean install, but if I can avoid this step, I would appreciate it.

 

Thank you.

TOPICS
Import and export, Mac, Problem or error

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79

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Oct 14, 2020 0
LEGEND ,
Oct 14, 2020

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There are permissions/security settings that Catalina requires to allow import from the hard disk. If you search the forum, you will find those details (I don't know them because I use Windows)

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Oct 14, 2020 0
LEGEND ,
Oct 14, 2020

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First issue that comes  up when Catalina is mentioned is the new security on MACOS, 

 

On the MAC, bring up System Preferences, select Security and Privacy, select the Privacy tab, scroll down to Files and Folders, for Lightroom Classic make sure all media types are checked, often the Removable Media is not (user error)

 

CatalinaFilesandFolderrs.PNG

 

see: https://nektony.com/duplicate-finder-free/folders-permission

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Oct 14, 2020 2
Community Beginner ,
Oct 15, 2020

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Thank you! I double checked it and everything is in order. Adobe Lightroom Classic has as well Full Disk Access.

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Oct 15, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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I had the built in card reader fail on my Mac Book pro a couple years ago. Have you tried using a card reader or connecting the Camera to the iMac via a usb connection?

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Oct 14, 2020 0
Advocate ,
Oct 14, 2020

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@DdeGannes

He said in the OP that the USB cable connection works ok.

I have had multiple USB ports fail on a nearly brand new MacBook Pro.

Kenneth Seals

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Oct 14, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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Ok, I overlooked that point. I think the issue here is not necessarily due to the software but is likely hardware related.

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Oct 14, 2020 0
LEGEND ,
Oct 14, 2020

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Get an external card reader, They do not cost much. See if that works.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Oct 14, 2020 0