Adobe photoshop lightroom classic V9.3 release, Can't import picture in harddisk.

New Here ,
Aug 13, 2020

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Update...

 

I try to downgraded version from 9.3 to 9.2.1 and result is can import the picture. done.

 

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Hi guy,

I find some a problem about Adobe lightroom classic V9.3 release, It's can't import picture in harddisk. 
And please find error as attachment.

my information:
Operating System : Windows 10 (OS Build 19041.388)
CPU : intel core i7-7700HQ 2.8Ghz
Memory : 16 GB
Hdd : SSD 250 GB & 1TB

 

Thank you for your kind support.


 

 

TOPICS
Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Aug 13, 2020

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The screen shot isn't showing the error... it  is showing the crash report. What were you doing when you crashed? Have you completely shut down your computer and tried to import again?

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tumsubin AUTHOR
New Here ,
Aug 13, 2020

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I try to many shutdown and restart. The symptom is after pressed "Import" button computer has pop-up show "Crash Report for Adobe Lightroom Classic" as attachemnt.

 

Thank you for your advised

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Adobe Community Professional ,
Aug 13, 2020

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Are  you able to do anything else in Lightroom? Can you edit, export...? When did the problem start?

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GoldingD LATEST
LEGEND ,
Aug 13, 2020

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Try resetting the preferences file

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

be aware, various settings in preferences may reset to defaults, 

 

 

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