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All Information is Gone

New Here ,
Apr 23, 2020

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Hello! 
Logged into Lightroom just now and everything I had there is gone. Hundreds of presets, photos, settings. Did anyone else experience this recently? What did you do to restore it?

Thanks! 

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All Information is Gone

New Here ,
Apr 23, 2020

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Hello! 
Logged into Lightroom just now and everything I had there is gone. Hundreds of presets, photos, settings. Did anyone else experience this recently? What did you do to restore it?

Thanks! 

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Problem or error

Views

147

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Apr 23, 2020 0
LEGEND ,
Apr 23, 2020

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Lightroom or Lightroom Classic? What version NUMBER (we need the number and not words like "up-to-date" or "current")

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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Lightroom (not classic) version number 5.2.3 24B55F

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Apr 23, 2020 0
Adobe Community Professional ,
Apr 23, 2020

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The first thing to check is to make sure you have opened the correct catalog. Sounds like you opened a new/empty catalog, which often gets created during a software update.

 

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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Thanks. I did some research on that and it doesn't look like I can open an old catalog on my iPhone. It can be done on the computer though, which I don't use for Lightroom specifically. Correct me if I'm wrong. 

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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The same has happened to me. Photos all gone including the presets which I paid for!

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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So frustrating! Years of using it and never an issue. Hopefully we can get it resolved. 🙂

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Apr 23, 2020 0
Adobe Community Professional ,
Apr 23, 2020

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5.2.3 would indicate you are using the 'Free' version for iPhone or Android devices.

Maybe you paid for Cloud storage  - Have you logged in with the exact same User info?

You may get a better chance of answers at-

LIGHTROOM (CLOUDY) FORUM

or GET STARTED 

 

 

Regards. My System: Lr-Classic 10.0, Photoshop 22.0, Lightroom 4.0, Windows-10. Nikon DSLR.

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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Thanks. The weird thing is I never logged out. It probably had an automatic update some time from yesterday to today. Maybe something went awol with that. All I did was open the app, it still had my sign in, but it was completely wiped out. No research that I did got me back the info. I'll look into those links. Thanks! 

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Apr 23, 2020 0
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LEGEND ,
Apr 23, 2020

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So, you have lightroom for mobil v 5.2.3

 

So you do not have Lightroom Classic, but a version of Lightroom not classic to run on a mobil device. As such, it does not use catalogs, it uses Albums, Albums in your Adobe Cloud account

 

Perhaps better answers will come from posting at: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?...

 

 

You posted in the Classic Community.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 23, 2020 0