All my photos are gone

New Here ,
Nov 10, 2020

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I have the Lightroom app for iPhone. I wasn't subscribed until today. After I bought subscription, Lightroom deleted all my edited photos. Everything is deleted!!
Please help.

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greule LATEST
Adobe Employee ,
Nov 11, 2020

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Sorry for your trouble. Have you re-installed the app before you subscribed?

Could you try to connect your mobile device with a Mac-desctop-machine and when you have MacOS-Catalina running just open up  the Music-app, select the mobile device and from there open up "Sync Settings" and on the upcoming dialog select files.

When you open up from there Lightroom entry, do you see 2 entries (longer numbers) listed. If so, the number with the 00000 most probably contains your photos from your free version. Just drag&drop the 0000-entry to you desktop machine and you will see find an Originals folder from where you can retrieve your photos. 
In case you have not yet MacOS Catalina running just follow the steps from here: https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....
Hope this helps. 
Guido/ lr Mobile QE

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