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All my purchased presets are gone!

New Here ,
Sep 01, 2020

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Light room did a update and everything purchase I've made with light room is deleted! Help

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All my purchased presets are gone!

New Here ,
Sep 01, 2020

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Light room did a update and everything purchase I've made with light room is deleted! Help

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Problem or error

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38

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Adobe Employee ,
Sep 01, 2020

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Hi there,

 

Sorry to hear that your presets have disappeared after an update. Would you mind sharing the version of Lightroom you are using? 

 

Are using Lightroom on a desktop or a mobile device? Are you able to access presets on Lightroom Web? Link: https://lightroom.adobe.com/

 

Thanks,

Akash

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New Here ,
Sep 01, 2020

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V.5.4.2. 25D6ES

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Adobe Community Professional ,
Sep 01, 2020

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Can you be more specific? Are you using Lightroom on an Android? Do you have a paid or free account?

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