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Apple says my account is active Adobe says I must renew

New Here ,
Mar 27, 2020

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My app on my MacBook pro for lightroom is telling me I must renew my subscription, but I cannot do that because Apple tells me my subscription is paid for and active can anyone help me on this because I now can't use the app to edit my photos even though I have paid for it.

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Mac, Problem or error

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Apple says my account is active Adobe says I must renew

New Here ,
Mar 27, 2020

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My app on my MacBook pro for lightroom is telling me I must renew my subscription, but I cannot do that because Apple tells me my subscription is paid for and active can anyone help me on this because I now can't use the app to edit my photos even though I have paid for it.

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Mac, Problem or error

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55

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Mar 27, 2020 0
Adobe Employee ,
Mar 30, 2020

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Hi there,

 

Sorry that Lightroom is showing you a prompt saying that the subscription is expired and you need to renew even though you aer subscribed. 

 

Would you mind signing out of the Creative Cloud desktop app and signing back in to see if that helps? See https://helpx.adobe.com/in/download-install/using/activate-deactivate-creative-cloud-apps.html

 

Thanks,

Akash

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Mar 30, 2020 0
GoldingD LATEST
LEGEND ,
Mar 30, 2020

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The applications at the MAC store are not the iOS programs for iPAD's, etc, not the Adobe programs for a MACBook, iMAC, MACPro.

 

Thise are obtained from Adobe vua an Adobe subscription plan.

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Mar 30, 2020 0