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ARW not loading in LRC

New Here ,
Sep 23, 2020

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Posting for a friend-

ARW raw files from Sony A7RIII and RIV aren't loading into LRC. 

 

MacOS, LRC, PS, ACR are all updated and current. Files seem to load into PS but not LRC. Any help and suggestions would be appreciated. Thank you!

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How to, Import and export, Problem or error

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ARW not loading in LRC

New Here ,
Sep 23, 2020

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Posting for a friend-

ARW raw files from Sony A7RIII and RIV aren't loading into LRC. 

 

MacOS, LRC, PS, ACR are all updated and current. Files seem to load into PS but not LRC. Any help and suggestions would be appreciated. Thank you!

TOPICS
How to, Import and export, Problem or error

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46

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Sep 23, 2020 0
LEGEND ,
Sep 23, 2020

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see:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

Very unlikely if friend has "latest" or "current" that they are not supported.

 

Verify actual LrC version.

 

List Friends steps leading to failure

 

P.S. words like "current" and my "latest" are general looked poorly upon in that often those turn up incorrect.

 

 

State any error messages

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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Using current and latest in my context was to indicate that we went through and updated while we were troubleshooting. I have the exact same versions as them and the files load on my system.

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Sep 23, 2020 0
LEGEND ,
Sep 23, 2020

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On the affected system, bring up LrC, verify the version. This to check that two versions do not exist (would be very old)

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 23, 2020 0
GoldingD LATEST
LEGEND ,
Sep 23, 2020

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Sounds like a canadate for resetting the preference file. Resetting the preference file is Adobe speak for deleating the preference file and then letting Lightroom Classic to recreate it.

 

The preference file can get corrupted, resulting in odd behavior. Some people have a knee jerk reaction in thinking they need to uninstall then reinstall Lightroom Classic, maybe that could be called for, but it would be better to first reset the preference file.

 

Be aware that resetting the preference file will result in Lightroom Classic creating a new catalog instead if opening your previously opened catalog (normally) so make sure you know where your catalog is. 

 

Be aware the resetting the preference file will revert some settings in Preferences to defaults. So be aware of what you have changed, so that you can put those back the way you want them.

 

some links:

 

https://lightroomers.com/replacing-the-lightroom-preference-file/745/

 

https://www.youtube.com/watch?v=bARt-hoCc2Q

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

https://helpx.adobe.com/lightroom-classic/kb/recover-catalog-images-resetting-lightroom.html

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3
Laura Shoe (https://laurashoe.com) shows you how to reset Lightroom's preferences to resolve buggy behavior. Check out Laura's comprehensive Lightroom Worksh...

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Sep 23, 2020 1