Bug report/help needed: Lightroom for Web erroneously displaying files as spherical panoramas

New Here ,
Jun 30, 2021 Jun 30, 2021

Copy link to clipboard

Copied

Bug report/help needed: Lightroom for Web erroneously displaying files as spherical panoramas

General problem
Since a few days (June, 2021), LRC shows a strange behaviour when images are displayed via web breoser, eg in LR Web or in shared galleries. A SVG script is started that renders/displays images as spherical panoramas. Without any control, intention or changes in my workflow. Needless to say that I no longer can show these web image galleries to customers.
 
Afflicted files
Afflicted are newly created files that have been changed with other software from within Lightroom, eg Photosop or Topaz Denoise (open file in ...) . File format or size makes no difference. Even if the changed images are exported from Lightroom and then re-imported, the error is somehow inherited.
 
These files show no problems in Lightroom, Photoshop, Lightroom for Android, or any other software. Only when displayed in the Adobe Cloud via a browser, the Adobe Server renders them as these crappy spheres...
 
Yes, photoshopped images can not be displayed on the Adobe Cloud infrastructure any more. 
 
Not afflicted files
"Native" files (from camera)only changed in Lightroom show no problems. Most older files changed with external programs make no problems.
 
Solutions and failed remedies
No solution. Adobe customer care (after 9 hours chat and remote control) has not been able to find any solution, cause or workaround. Re-installing all Creative Clouds Apps, even after using the Creative Cloud Cleaner, makes no difference.
 
I have found a very clumsy workaraound that works with new or already "infected" files 
  • Open the file in Photoshop 
  • (Make your intended changes)
  • (Save the file, if needed, this one will be usesless in Adobe Cloud)
  • Make and copy a layer with the intended final image to the clipboard
  • Create a new, empty file
  • Paste the clipboard
  • Save the image to a foldeer
  • Sync this folder in Lightrooom
  • Import the new image into Lightroom
 
Anyone experiencing the same problem? Causes, solutions, workarounds?
 Thanks in advance (hopefully)
Martin
 
**********
Creative Cloud: LRC 10.3, PS 2021, 22.4.2
System Windows 10, 64bit
CPU AMD Ryzon 9, 12 core / 32 GB RAM / GPU NVIDIA GeForce RTX 2070, 8 GNB
 
 
 
TOPICS
Bug, Import and export, Problem or error, Windows

Views

21

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 30, 2021 Jun 30, 2021

Copy link to clipboard

Copied

LATEST

Please post a bug report in the official Adobe feedback forum, where Adobe wants all bug reports and feature suggestions:
https://www.lightroomqueen.com/send-bug-report-feature-request-adobe/

Be sure to include the first ten lines of the menu command Help > System Info. Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not to follow the links. Product developers read everything posted there, but rarely participate here, which is primarily a user-to-user forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines