Can't open HEIC on latest Lightroom

[polarmedia]

I have a recnet mac

I have the latest Lightroom
I am still not able to see or open any .HEIC photo on Lightroom Classic

These photos were took with my iPhone, wich is also up to date

How to ?

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[GoldingD]

Please do not  use the attach file option. Instead, use the insert Photo button to insert screen shots. Many members absolutely refuse to open attachments. It is a cyber security issue, thy do not trust attachments. It is also not efficient.

[GoldingD]

And, a fuller screen shot of your Library module, the entire screen, with Folders Panel visible, filmstrip visible, grid view, would be of more help.

[GoldingD]

And see:

https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

[polarmedia]

Hi. Thanks. Here is my system info 

Version Lightroom Classic: 10.1 [ 202012012023-e92d50bb ]
Licence: Creative Cloud
Paramètre de langue: fr-CA
Système d'exploitation : Mac OS 10
Version : 10.15.7 [19H15]
Architecture de l'application : x64
Nombre de processeurs logiques: 4
Vitesse du processeur : 2,7 Ghz
Version SQLite: 3.30.1
Mémoire intégrée : 8 192,0 Mo
Mémoire réelle disponible pour Lightroom : 8 192,0 Mo
Mémoire réelle utilisée par Lightroom : 552,0 Mo (6,7%)
Mémoire virtuelle utilisée par Lightroom : 8 842,5 Mo
Taille de la mémoire cache : 83,4Mo
Version interne de Camera Raw: 13.1 [ 658 ]
Nombre maximal de liens utilisé par Camera Raw : 3
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 710Mo / 4095Mo (17%)
Mémoire réelle de Camera Raw: 712Mo / 8192Mo (8%)
Affichages : 1) 2560x1600, 2) 1680x1050

Informations relatives au processeur graphique :
Metal: Intel(R) Iris(TM) Graphics 6100

Dossier de l'application : /Applications/Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : /Users/myname/Pictures/Lightroom/MES CATALOGUES LR/Lightroom Catalog MASTER-2-v10.lrcat
Dossier des paramètres : /Users/myname/Library/Application Support/Adobe/Lightroom

Modules installés :
1) Adobe Stock
2) Facebook
3) Flickr
4) LR/Instagram
5) Module externe d'importateur Aperture/iPhoto
6) Module externe de prise de vue en mode connecté Nikon

[polarmedia]

Still looking for help with this

[polarmedia]

Up. Still looking for help with that

[GoldingD]

might try posting at the official feedback site:

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

[johnrellis]

As GoldingD requested, please copy/paste the first 10 lines from the menu command Help > System Info. (Lots of people think they're on "the latest").

There have been a few reports of LR not being able to read HEIC files:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-93-heic-files-giver... 

Several people have reported that doing Preferences > Performance > Camera Raw Cache Settings > Purge Cache fixes the problem.

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