can't update to latest Lightroom Classic from 8.31

New Here ,
Aug 14, 2020 Aug 14, 2020

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I have Lightroom Classic vers. 8.31. When launching, it occasionally tells me there is an update available, but my creative cloud app tells me it is up to date. I know there is a vers. 9.2 something out there, but how can I update to it when I am not given the option. all the places the Adobe information tells me to go, is either a different screen (yes everything is supposedly up to date) or just does not list anything for Lightroom Classic.

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Download and install, How to, Mac, Problem or error

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correct answers 1 Correct Answer

LEGEND , Aug 15, 2020 Aug 15, 2020
There is no logical reason you are still stuck on 8.3.1. So the next thing to try is using the CC Cleaner tool to Wipe out all Adobe software (Save your LrC preferences) and then Reinstall everything.

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LEGEND ,
Aug 14, 2020 Aug 14, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

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New Here ,
Aug 14, 2020 Aug 14, 2020

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Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.5 [19F101]
Application architecture: x64
Logical processor count: 12
Processor speed: 2.9 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,280.9 MB (7.8%)
Virtual memory used by Lightroom: 5,801.2 MB
Memory cache size: 855.5MB
Internal Camera Raw version: 11.3 [ 197 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 239MB / 8191MB (2%)
Camera Raw real memory: 249MB / 16384MB (1%)
Displays: 1) 3360x2100

Graphics Processor Info:
Metal: AMD Radeon Pro 560X



Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/sven/Lightroom Catalog for NAS/Lightroom 4
Catalog-2-2-4-2.lrcat
Settings Folder: /Users/sven/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Facebook
2) Flickr
3) HDR Efex Pro 2
4) Imagely

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LEGEND ,
Aug 14, 2020 Aug 14, 2020

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Also, check that you have the latest version of the Adobe Creative Cloud Desktop App.

 

https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

 

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LEGEND ,
Aug 14, 2020 Aug 14, 2020

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And, current minimal system requirements, see:

 

https://helpx.adobe.com/lightroom-classic/system-requirements.html

 

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Adobe Community Professional ,
Aug 14, 2020 Aug 14, 2020

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I had same problem. I had to update my OS in order to install newest LRC version

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LEGEND ,
Aug 14, 2020 Aug 14, 2020

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Depending on the operating system your computer is using will limit you to older versions of both the Creative Cloud desktop app and other programs.

 

You need Windows 10 ot at least OS X 10.13.6 on a Apple Mac computer.

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LEGEND ,
Aug 15, 2020 Aug 15, 2020

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There is no logical reason you are still stuck on 8.3.1.

So the next thing to try is using the CC Cleaner tool to Wipe out all Adobe software (Save your LrC preferences) and then Reinstall everything.

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New Here ,
Aug 15, 2020 Aug 15, 2020

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Will that wipe out my Lightroom Catalog file as well? Do I need to make a
copy of it?

thank you for your help.

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LEGEND ,
Aug 15, 2020 Aug 15, 2020

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No the LrC catalog is a separate file from any of the installed Adobe programs.

But to be on the safe side you can make a copy of it, IE Back It Up, to some other drive.

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New Here ,
Aug 15, 2020 Aug 15, 2020

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Thank you for your help, I have successfully reinstalled and have the
latest version. Never would have got there without you.

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LEGEND ,
Aug 15, 2020 Aug 15, 2020

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You're welcome.

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