Can't upgrade to newest Lightroom

Community Beginner ,
May 07, 2021 May 07, 2021

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I am using my laptop and have been unable to upgrade to Lightroom 10.2. I am including two screen shots of my Preferences, showing what graphics card I have and what my laptop's system is. Any suggestions on what I can do to install the upgrade? Thanks. Susan Capture.PNG2.PNG

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Adobe Community Professional , May 07, 2021 May 07, 2021
Glad you found it so fast!!! Incongruities between operating systems and applications happens all the time to all of us!!!

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LEGEND ,
May 07, 2021 May 07, 2021

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What is your operating system version NUMBER?


What is your current Lightroom Classic version NUMBER?


We need the version NUMBERs and not words like "up-to-date" or "latest".

 

What happesn when you try to update? Please describe in detail.

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Community Beginner ,
May 07, 2021 May 07, 2021

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after searching, I needed to update my Windows Operating system. thanks.

Susan Nelson
Greenough Gordon Setters

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Glad you found it so fast!!! Incongruities between operating systems and applications happens all the time to all of us!!!

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