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Can't use Lightroom/photoshop

New Here ,
Mar 28, 2020 Mar 28, 2020

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I payed my bills but I am all ready trying for hours to use my lightroom/photoshop. 

The programme says I have to repay. I logged out, in again but notification is still the same.

Could someone please be of help?

 

Tx

 

 

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LEGEND ,
Mar 28, 2020 Mar 28, 2020

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This forum is almost entirely Lightroom users. We cannot help you with billing problems. You need to contact Adobe.

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New Here ,
Mar 28, 2020 Mar 28, 2020

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As I wrote, it's not a billing problem. I just can't use it anymore. 

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LEGEND ,
Mar 28, 2020 Mar 28, 2020

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What is the exact message you get?

 

 

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New Here ,
Mar 28, 2020 Mar 28, 2020

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I found it! In lightroom I had to log out and log in in my other account. Thanks for wanting to help David. 

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LEGEND ,
Mar 28, 2020 Mar 28, 2020

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Bring up Adobe.com

 

Sign in

 

Select Manage account

 

Look at your Plan, verify e-mail/account info

 

verify billing

 

Scroll to bottom, look at activations, anything odd? You can deactivate any you like

 

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