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Can't use Lightroom/photoshop

New Here ,
Mar 28, 2020

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I payed my bills but I am all ready trying for hours to use my lightroom/photoshop. 

The programme says I have to repay. I logged out, in again but notification is still the same.

Could someone please be of help?

 

Tx

 

 

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Mac, Make It, Problem or error

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Can't use Lightroom/photoshop

New Here ,
Mar 28, 2020

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I payed my bills but I am all ready trying for hours to use my lightroom/photoshop. 

The programme says I have to repay. I logged out, in again but notification is still the same.

Could someone please be of help?

 

Tx

 

 

Topics

Mac, Make It, Problem or error

Views

318

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Mar 28, 2020

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This forum is almost entirely Lightroom users. We cannot help you with billing problems. You need to contact Adobe.

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New Here ,
Mar 28, 2020

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As I wrote, it's not a billing problem. I just can't use it anymore. 

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LEGEND ,
Mar 28, 2020

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What is the exact message you get?

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Mar 28, 2020

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I found it! In lightroom I had to log out and log in in my other account. Thanks for wanting to help David. 

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LEGEND ,
Mar 28, 2020

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Bring up Adobe.com

 

Sign in

 

Select Manage account

 

Look at your Plan, verify e-mail/account info

 

verify billing

 

Scroll to bottom, look at activations, anything odd? You can deactivate any you like

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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