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Can't zoom in large panoramas

Community Beginner ,
Jan 04, 2018

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Lightrooom Classic CC, latest update installed, Windows 10 Pro, i7-6700K, 24 GB RAM, geforce gtx 960 2 GB, 1900x1200 display

Panoramas of 5 images (6000x4000 pixels) or more won't allow me to zoom in.  The image justs shows the gray background.  In initial attempt to zoom, a blurry zoomed image appears while "loading" is happening, then turns gray.  Clicking on image returns to fit view.  Changing zoom level, e.g. to 1:4 does not change behavior.

Panoramas of 4 images or less seem to work fine.

Turning the GPU acceleration off does not change behavior.

This was happening before installing the latest update.

Can anyone solve this problem?

Thanks, David

Adobe Community Professional
Correct answer by cmgap | Adobe Community Professional

Can you icrease the cache setting in your preferences? What is it set to now?

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Can't zoom in large panoramas

Community Beginner ,
Jan 04, 2018

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Lightrooom Classic CC, latest update installed, Windows 10 Pro, i7-6700K, 24 GB RAM, geforce gtx 960 2 GB, 1900x1200 display

Panoramas of 5 images (6000x4000 pixels) or more won't allow me to zoom in.  The image justs shows the gray background.  In initial attempt to zoom, a blurry zoomed image appears while "loading" is happening, then turns gray.  Clicking on image returns to fit view.  Changing zoom level, e.g. to 1:4 does not change behavior.

Panoramas of 4 images or less seem to work fine.

Turning the GPU acceleration off does not change behavior.

This was happening before installing the latest update.

Can anyone solve this problem?

Thanks, David

Adobe Community Professional
Correct answer by cmgap | Adobe Community Professional

Can you icrease the cache setting in your preferences? What is it set to now?

Views

435

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Jan 04, 2018 0
Adobe Community Professional ,
Jan 04, 2018

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Can you icrease the cache setting in your preferences? What is it set to now?

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Jan 04, 2018 0
Community Beginner ,
Jan 04, 2018

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I changed the camera raw cache size from 5 GB to 8 GB and it fixed the problem.

Thank you so much,

David

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Jan 04, 2018 0
Adobe Community Professional ,
Jan 04, 2018

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Great! Thanks for the update. Glad that worked.

Sent from my iPhone

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Jan 04, 2018 0
New Here ,
May 23, 2020

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Same. Stopped working from one day to another. Didn't changed anything. Just imported a new pano.

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May 23, 2020 0
Most Valuable Participant ,
May 23, 2020

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You've tripped over a long-standing bug:

https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-preview-size-limit

 

Please add your constructive opinion to the bug report, and be sure to click Me Too and Follow in the upper-right corner. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes.

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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May 23, 2020 0