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Cannot import .mov files into Lightroom. Please help.

New Here ,
May 15, 2020

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I send this a second time, since I didn't get any reply!

 

Hi all 

I am working with a Mac Catalina 10.15, Lightroom classic v. 9.2.1, just updated, and would like to import .mov video files from a Panasonic GH5. It doesn't work. Can anybody help? Saw a lot of old post, and complains, but didn't find an answer. 

The error message I get is: "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. "

Thanks a lot. 

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Cannot import .mov files into Lightroom. Please help.

New Here ,
May 15, 2020

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I send this a second time, since I didn't get any reply!

 

Hi all 

I am working with a Mac Catalina 10.15, Lightroom classic v. 9.2.1, just updated, and would like to import .mov video files from a Panasonic GH5. It doesn't work. Can anybody help? Saw a lot of old post, and complains, but didn't find an answer. 

The error message I get is: "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. "

Thanks a lot. 

TOPICS
How to, Problem or error

Views

534

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May 15, 2020 0
Adobe Community Professional ,
May 18, 2020

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Were you able to import these files before you  updated to Catalina? Have you changed your Permissions in Security and Privacy?  Are you importing from an SD card or from a drive? Have you  tried to copy to the drive and then Import?

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May 18, 2020 0
New Here ,
May 26, 2020

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Thank you very much for your reply. I could find my answers in youtube. All the best. 

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May 26, 2020 0
clmensch LATEST
Community Beginner ,
Jun 08, 2020

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Can you provide any such YouTube links?  I've been looking for a while and most videos talk about non-LR products.  I'm up-to-date on all my Adobe software but that doesn't solve my problem?

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Jun 08, 2020 0