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Cannot import video files anymore.

New Here ,
Aug 15, 2020

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I suddenly cannot import video files into my catalog.  I've done this many times before.  It now just says, "An unknown error has occurred reading the video file.  Connecting to Dynamic Link server failed. (1).  It had been importing files just fine.  Suddenly it can't recognize them.

 

The files are M4V and were made on a GoPro.  They play fine in Quicktime and in VLC.  LRC doesn't even generate previews for them.  I've tried converting them to MOV files with the same error.

 

I have purged the Camera Raw Cache and unchecked the Video Cache Limit (Interestingly, the Purge Video cache just hung without finishing.)

 

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.15.6 [19G73]

Application architecture: x64

Logical processor count: 6

Processor speed: 3.7 GHz

SqLite Version: 3.30.1

Built-in memory: 65,536.0 MB

Real memory available to Lightroom: 65,536.0 MB

Real memory used by Lightroom: 915.5 MB (1.3%)

Virtual memory used by Lightroom: 7,569.2 MB

Memory cache size: 0.0MB

Internal Camera Raw version: 12.3 [ 493 ]

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 2MB / 32767MB (0%)

Camera Raw real memory: 3MB / 65536MB (0%)

fDisplays: 1) 5120x2880, 2) 2560x1440

 

Graphics Processor Info: 

Metal: AMD Radeon Pro 580X

 

TOPICS
Bug, Import and export, Mac, Problem or error

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Cannot import video files anymore.

New Here ,
Aug 15, 2020

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I suddenly cannot import video files into my catalog.  I've done this many times before.  It now just says, "An unknown error has occurred reading the video file.  Connecting to Dynamic Link server failed. (1).  It had been importing files just fine.  Suddenly it can't recognize them.

 

The files are M4V and were made on a GoPro.  They play fine in Quicktime and in VLC.  LRC doesn't even generate previews for them.  I've tried converting them to MOV files with the same error.

 

I have purged the Camera Raw Cache and unchecked the Video Cache Limit (Interestingly, the Purge Video cache just hung without finishing.)

 

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.15.6 [19G73]

Application architecture: x64

Logical processor count: 6

Processor speed: 3.7 GHz

SqLite Version: 3.30.1

Built-in memory: 65,536.0 MB

Real memory available to Lightroom: 65,536.0 MB

Real memory used by Lightroom: 915.5 MB (1.3%)

Virtual memory used by Lightroom: 7,569.2 MB

Memory cache size: 0.0MB

Internal Camera Raw version: 12.3 [ 493 ]

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 2MB / 32767MB (0%)

Camera Raw real memory: 3MB / 65536MB (0%)

fDisplays: 1) 5120x2880, 2) 2560x1440

 

Graphics Processor Info: 

Metal: AMD Radeon Pro 580X

 

TOPICS
Bug, Import and export, Mac, Problem or error

Views

21

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Aug 15, 2020 0
New Here ,
Aug 15, 2020

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Well..  I seem to have fixed it.  It only took me 2 1/2 hours.  I deleted Lightroom's startup preferences.    I deleted Adobe's dynamiclinkmanager and dynamiclinkmediaserver preferences.  Rebooted.  Same problem (the preferences had not been regenerated).  

 

I rebooted and held SHIFT to stop all automatic program loads.  Photoshop had been automatically starting because I was using it.  

 

I rebooted again.  No programs opened automatically.  This time, for some reason, I had updates ready for Photoshop and Illustrator.  These were not listed as updatable just 30 minutes prior.

 

Then I restarted Lightroom.  It recognized and imported the video files in their original M4V format.  The preferences had been regenerated in the Preference Library.

 

Must have been a gremlin.

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