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Cannot play back any videos in Lightroom Classic 9.0

Community Beginner ,
Dec 01, 2019 Dec 01, 2019

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I have recently upgrade Lightroom Classic to 9.0 running on Mac OS X Catalina 10.15.1. I found that I can no longer play back imported videos any more. The play button is grayed out. If I locate the video file in Finder, I can play it with no problem. Please advise!

 

 
 

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Community Expert ,
Dec 02, 2019 Dec 02, 2019

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Have you tried to purge your video cache yet?  Under Preferences  > Performance > Video Cache Settings > Purge Cache. Quit and restart Lr.

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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I did and it still doesn't work.

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