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Cannot sync Lightroom after upgrade

New Here ,
Jun 15, 2020

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I've just updated Lightroom Classic on my desktop. I now cannot sync any of my collections with Lighroom Mobile. I press the sync button on the sync module and the text goes grey but nothing happens. I'm signed in to Adobe and everything seems to be up-to-date so I'm not sure what's stopping the sync? I've attached a screenshot of the sync module to show how it looks. Any ideas how to resolve this? 

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Download and install, Problem or error, Sync

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Cannot sync Lightroom after upgrade

New Here ,
Jun 15, 2020

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I've just updated Lightroom Classic on my desktop. I now cannot sync any of my collections with Lighroom Mobile. I press the sync button on the sync module and the text goes grey but nothing happens. I'm signed in to Adobe and everything seems to be up-to-date so I'm not sure what's stopping the sync? I've attached a screenshot of the sync module to show how it looks. Any ideas how to resolve this? 

TOPICS
Download and install, Problem or error, Sync

Views

147

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Jun 15, 2020 0
LEGEND ,
Jun 15, 2020

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Please state the version NUMBER of your operating system. Please state the version NUMBER of your Lightroom Classic. We need the version NUMBER and not words like "latest" or "up-to-date".

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Jun 15, 2020 0
New Here ,
Jun 15, 2020

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My operating system is Mojave 10.14.6 and Lightroom 9.2.1

 

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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I wonder if your mobile settings lost the link/connection to your catalog since you can only sync to one Catalog. I suggest walking through the steps to sync from your devices as if it was the first time.

Warmly/j

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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In the current version of Lightroom Classic there is a link to FAQ about sync. It's available at the location where you turn on / off the sync feature. See the screen capture.

Screenshot 2020-06-15 at 9.11.09 AM.png

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Jun 15, 2020 0
New Here ,
Jun 15, 2020

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Yes, thank you, I've taken a look there already and sadly cannot find a resolution. 

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Jun 15, 2020 0