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Cannot sync with Lightroom CC

New Here ,
Jul 29, 2020

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Hello! I need help. I have been searching the community and I cannot seem to find my issue.   I appologize if it is posted/addressed already.   I use LR Classic on my Macbook Pro then the mobile apps mainly on my iphone.   I also use the phone app to take pictures if I do not have my Canon.   I have read somany threads on how to sync.    I checked I am logged in on my phone & Classic.  Both are up to date.   I do NOT have the "LR mobile"  under my identity plate.   I also searched my hardrive and no "mobile Downloads.lrdata"  Sync is enabled on Classic.   I can see the photos in Classic  but cannot get them off the cloud.  I  tried copying "the  from LR collection"  but i am unable to  get any of the photos to move.  Just to be clear my goal is to get my photos from the mobile device to an exteral Hardive to free up cloud storage.   I appreciate any input or help.   

Adobe Community Professional
Correct answer by DdeGannes | Adobe Community Professional

Ok, first off go to Lightroom Classic >preferences > Lightroom sync tab. There you will see the location of the folder on your computer where the copies of the original synced files are located. See the screen capture.

Screenshot 2020-07-29 at 8.45.59 PM.png

Next step,

1. Check the folder to ensure the images that were synced are there.

2. If they are all synced, pause syncing in Classic.

3. Create a folder on your computer where you would like to move the image files to. You may have to do an import of a test image via copy option for the folder to display in the folder structure in Classic.

4. In the Library module, grid view, select all the images you wish to move and drag them into the folder you have created. You can now delete the test image from the folder. 

5. When this is safely completed you can use your phone to delete the files from the cloud storage.

6. You can now create a collection of the images in Classic and select to sync to make smart previews available to your mobile devices. The smart previews do not count towards your storage allocation.

7. Reactivate sync to Classic.

Screenshot 2020-07-29 at 8.46.45 PM.png

 

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Mac, Problem or error

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Cannot sync with Lightroom CC

New Here ,
Jul 29, 2020

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Hello! I need help. I have been searching the community and I cannot seem to find my issue.   I appologize if it is posted/addressed already.   I use LR Classic on my Macbook Pro then the mobile apps mainly on my iphone.   I also use the phone app to take pictures if I do not have my Canon.   I have read somany threads on how to sync.    I checked I am logged in on my phone & Classic.  Both are up to date.   I do NOT have the "LR mobile"  under my identity plate.   I also searched my hardrive and no "mobile Downloads.lrdata"  Sync is enabled on Classic.   I can see the photos in Classic  but cannot get them off the cloud.  I  tried copying "the  from LR collection"  but i am unable to  get any of the photos to move.  Just to be clear my goal is to get my photos from the mobile device to an exteral Hardive to free up cloud storage.   I appreciate any input or help.   

Adobe Community Professional
Correct answer by DdeGannes | Adobe Community Professional

Ok, first off go to Lightroom Classic >preferences > Lightroom sync tab. There you will see the location of the folder on your computer where the copies of the original synced files are located. See the screen capture.

Screenshot 2020-07-29 at 8.45.59 PM.png

Next step,

1. Check the folder to ensure the images that were synced are there.

2. If they are all synced, pause syncing in Classic.

3. Create a folder on your computer where you would like to move the image files to. You may have to do an import of a test image via copy option for the folder to display in the folder structure in Classic.

4. In the Library module, grid view, select all the images you wish to move and drag them into the folder you have created. You can now delete the test image from the folder. 

5. When this is safely completed you can use your phone to delete the files from the cloud storage.

6. You can now create a collection of the images in Classic and select to sync to make smart previews available to your mobile devices. The smart previews do not count towards your storage allocation.

7. Reactivate sync to Classic.

Screenshot 2020-07-29 at 8.46.45 PM.png

 

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Mac, Problem or error

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Jul 29, 2020 0
LEGEND ,
Jul 29, 2020

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What exact version of lightroom is in your computer. Need the version number.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Jul 29, 2020 0
New Here ,
Jul 29, 2020

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Version 9.3 for classic 

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Jul 29, 2020 0
Adobe Community Professional ,
Jul 29, 2020

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Ok, first off go to Lightroom Classic >preferences > Lightroom sync tab. There you will see the location of the folder on your computer where the copies of the original synced files are located. See the screen capture.

Screenshot 2020-07-29 at 8.45.59 PM.png

Next step,

1. Check the folder to ensure the images that were synced are there.

2. If they are all synced, pause syncing in Classic.

3. Create a folder on your computer where you would like to move the image files to. You may have to do an import of a test image via copy option for the folder to display in the folder structure in Classic.

4. In the Library module, grid view, select all the images you wish to move and drag them into the folder you have created. You can now delete the test image from the folder. 

5. When this is safely completed you can use your phone to delete the files from the cloud storage.

6. You can now create a collection of the images in Classic and select to sync to make smart previews available to your mobile devices. The smart previews do not count towards your storage allocation.

7. Reactivate sync to Classic.

Screenshot 2020-07-29 at 8.46.45 PM.png

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Jul 29, 2020 1
New Here ,
Aug 03, 2020

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Thank you for the help!   I think it is working.   

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Aug 03, 2020 0