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Canon 1DX mark3

New Here ,
Apr 18, 2020

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Hi, I have new camera Canon 1DX mark3 and I use Lightroom classic CC.  When I try to import photos, lightroom doesn't show previews at all, only like white paper.  Can somebody help me. Thanks!

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Canon 1DX mark3

New Here ,
Apr 18, 2020

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Hi, I have new camera Canon 1DX mark3 and I use Lightroom classic CC.  When I try to import photos, lightroom doesn't show previews at all, only like white paper.  Can somebody help me. Thanks!

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Apr 18, 2020 0
Most Valuable Participant ,
Apr 18, 2020

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Initial troubleshooting steps:

 

1. Please copy here the first ten lines from the menu command Help > System Info so we know precisely which version you're running.

 

2. Are the photos raw (.cr3), JPEG, or HEIF (.hif)?

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Apr 18, 2020 0
New Here ,
Apr 19, 2020

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Lightroom Classic version: 9.2.1 [ 202004070813-7699d98a ]
License: Creative Cloud
Language setting: fi-FI
Operating system: Mac OS 10
Version: 10.13.6 [17G8037]
Application architecture: x64
Logical processor count: 4
Processor speed: 3,5 GHz
SqLite Version: 3.30.1
Built-in memory: 8 192,0 MB
Real memory available to Lightroom: 8 192,0 MB
Real memory used by Lightroom: 2 788,9 MB (34,0%)
Virtual memory used by Lightroom: 12 655,3 MB
Memory cache size: 534,8MB
Internal Camera Raw version: 12.2.1 [ 415 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1206MB / 4095MB (29%)
Camera Raw real memory: 1231MB / 8192MB (15%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 575

 

Photos are raw cr3

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Apr 19, 2020 0
New Here ,
Apr 19, 2020

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Apr 19, 2020 0
Most Valuable Participant ,
Apr 19, 2020

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Your last reply was blank.   Are the photos raw (.cr3), JPEG, or HEIF (.hif)?

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Apr 19, 2020 0
New Here ,
Apr 19, 2020

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Photos are raw (rc3). If I take jpg photos, it shows those normally. Lightroom version classic 9.2.1. I have not card reader so I import those straight from camera.

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Apr 19, 2020 0
New Here ,
Apr 19, 2020

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Lightroom Classic version: 9.2.1 [ 202004070813-7699d98a ]
License: Creative Cloud
Language setting: fi-FI
Operating system: Mac OS 10
Version: 10.13.6 [17G12034]
Application architecture: x64
Logical processor count: 4
Processor speed: 3,5 GHz
SqLite Version: 3.30.1
Built-in memory: 8 192,0 MB
Real memory available to Lightroom: 8 192,0 MB
Real memory used by Lightroom: 593,9 MB (7,2%)
Virtual memory used by Lightroom: 12 522,4 MB
Memory cache size: 266,0MB
Internal Camera Raw version: 12.2.1 [ 415 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2798MB / 4095MB (68%)
Camera Raw real memory: 2846MB / 8192MB (34%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 575

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Apr 19, 2020 0