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My lightroom will not transfer the photos into catalogs or catalog sets, I have done this for several years. I tried the help desk and no answer today nor able to chat. It says the office is closed
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Your question needs more explanation!
What do you mean by "transfer the photos into catalogs" ? Do you mean 'Import'?
What is a "Catalog Set"? Do you mean a 'Collection Set'?
What is the Version mumber of your Lightroom-Classic?
What is you Operating System Version Number?
Do you see any error messages? Quote them with the exact words.