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Classic CC freezes

Community Beginner ,
Oct 19, 2017

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New install. Opened it, upgraded catalogue. Selected picture, hit Develop. Froze.

Nothing useable. Only mouse pointer moves. Nothing clickable. Keyboard unresponsive. Had to force shutdown computer.

Tried again. Same happened.

Force shutdown. Stopped lr from launching. Unistalled LR, including old cc version.

Download and install classic from cc menus.

Started classic, upgraded catalogue. Selected picture, hit Develop. FROZEN

Community Beginner
Correct answer by dj_aa7 | Community Beginner

I figured it out. My computer doesn't meet the minimum system requirements.

Turning off graphics acceleration reduces performance. Makes the program too slow to work efficiently for a work environment. If not a work computer, may be tolerable for some. But i ran a bench mark test and it runs much slower than previous version and only benifit is the new masking tools. Not worth it for me.

I just downgraded to lr cc 2015.12 (lr 6.12) until i get a new work station.

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Classic CC freezes

Community Beginner ,
Oct 19, 2017

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Mac

New install. Opened it, upgraded catalogue. Selected picture, hit Develop. Froze.

Nothing useable. Only mouse pointer moves. Nothing clickable. Keyboard unresponsive. Had to force shutdown computer.

Tried again. Same happened.

Force shutdown. Stopped lr from launching. Unistalled LR, including old cc version.

Download and install classic from cc menus.

Started classic, upgraded catalogue. Selected picture, hit Develop. FROZEN

Community Beginner
Correct answer by dj_aa7 | Community Beginner

I figured it out. My computer doesn't meet the minimum system requirements.

Turning off graphics acceleration reduces performance. Makes the program too slow to work efficiently for a work environment. If not a work computer, may be tolerable for some. But i ran a bench mark test and it runs much slower than previous version and only benifit is the new masking tools. Not worth it for me.

I just downgraded to lr cc 2015.12 (lr 6.12) until i get a new work station.

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New Here ,
Oct 19, 2017

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I have the same exact problem. Unusable-

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New Here ,
Oct 20, 2017

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Hi.

I had the problem, having an old iMac 24"

I tried this, taken from an old question elsewhere in this forum.

Please turn off the Graphics Processor from the Lightroom preferences.

Open Lightroom

Go to Lightroom Preferences from the Edit menu

Click on Performance tab

Uncheck the Graphics Processor

Restart Lightroom

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Community Beginner ,
Dec 26, 2017

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Every time I go in to preferences, it completely FREEZES on me there too, so I am unable to turn GPU OFF!!! Can someone please help me with this??? I am getting so frustrated! Why is this not an option during the install process!!!

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Advocate ,
Dec 26, 2017

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Solution 2 in this article will let you turn off the graphic processor OUTSIDE Lightroom.

Adobe Lightroom GPU Troubleshooting and FAQ

Kenneth Seals

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New Here ,
Oct 20, 2017

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Was having the same issue. Just tried this trick to turn off the graphic processor and it worked. Thanks!

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Community Beginner ,
Oct 21, 2017

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I figured it out. My computer doesn't meet the minimum system requirements.

Turning off graphics acceleration reduces performance. Makes the program too slow to work efficiently for a work environment. If not a work computer, may be tolerable for some. But i ran a bench mark test and it runs much slower than previous version and only benifit is the new masking tools. Not worth it for me.

I just downgraded to lr cc 2015.12 (lr 6.12) until i get a new work station.

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New Here ,
Oct 21, 2017

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Hello.  I have the same problem.  Im just curious. How do you “downgrade“ to 6.12?  Thank you-

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Community Beginner ,
Oct 23, 2017

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Go to the Creative Cloud app, where you can see the apps, assets, and so forth. In the app menu, first uninstall the new LR Classic. Then select the pull down menu for LR Classic, and choose "other versions". You should see LR 6 install.

Run it. This will only install LR 6.0 CC. Once installed, DO NOT UPGRADE FROM CREATIVE CLOUD APP! This will delete 6.0 and reinstall Classic. Instead. Google "LR CC 6.12" and find the adobe page. There, you xan select your operating system and download the 6.12 update.

Enjoy

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