Cloud storage full but files & archives empty

New Here ,
Nov 12, 2017

Copy link to clipboard

Copied

Once I got the notification that my cloud storage was almost full I decided to go ahead and delete most of my files in Lightroom. On the desktop app, it let me delete them and when I went online to clear out any files or archived files from the cloud, there was nothing there. My phone app and the desktop app both say im out of storage so I can't upload any of my new work. I've already played the waiting game for a few weeks to see if the storage just needed some time to free up after deleting but it hasn't helped. Please help me!!!!

Please note that under the activity tab when I'm looking at my assets online it says that 0 of 20 gb is being used. It's the app on my desktop and phone that say my storage has exceeded my 20 gb. I've already tried uninstalling and re-installing.

Topics

FAQ

Views

11.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Mar 26, 2019

Copy link to clipboard

Copied

I had a very similar issue and followed the various instructions here (clearing sync'd data from Lightroom classic, clearing "sync errors" data and also cleaning out the deleted items folder in assets.adobe.com). Ultimately though it didn't fix the problem until I contacted adobe support. Apparently there was some sync data "stuck" on their end which, once refreshed, fixed the problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 09, 2019

Copy link to clipboard

Copied

Go to assets.adobe.com/deleted , where you will find your "deleted" assets. Delete all those  permanently to clear out all your space.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 30, 2019

Copy link to clipboard

Copied

I've got the same issue, I've deleted from the app, and on the web and it stills says I'm at 99.9%. I do not even use Lightroom, its' not even installed on my computer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 30, 2019

Copy link to clipboard

Copied

I had to cal tech support and have them reset my storage.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Nov 21, 2019

Copy link to clipboard

Copied

Same for me...finally I found solution:

See your files online (not only on desktop), and look for a folder "deleted" - all deleted files is still stored there until deleted from here, they will take the room.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 04, 2020

Copy link to clipboard

Copied

Thank You! This finally helped me!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 15, 2019

Copy link to clipboard

Copied

Ditto for me. There is nothing in my Deleted folder. There is nothing in my Files folder. There's less than 100 MB in Libraries. There are 2 photos with Sync errors that I'll try to fix from my iPhone. Yet I continue to get a message that I'm using 21 GB of my allotted 20 GB.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 30, 2019

Copy link to clipboard

Copied

Same here. No files, nothing in the deleted folder. Storage full.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 18, 2020

Copy link to clipboard

Copied

Also having this issue. Nothing shown in the Delete Folder, nothing showing in my Library at all. I dont understand why it's hard for Adobe to let us manually control these.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 05, 2020

Copy link to clipboard

Copied

deleted-files.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
sdweb_sk LATEST
Community Beginner ,
Mar 05, 2020

Copy link to clipboard

Copied

It did not work on the phone, try login in on a computer, I posted a screenshot.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...