Once I got the notification that my cloud storage was almost full I decided to go ahead and delete most of my files in Lightroom. On the desktop app, it let me delete them and when I went online to clear out any files or archived files from the cloud, there was nothing there. My phone app and the desktop app both say im out of storage so I can't upload any of my new work. I've already played the waiting game for a few weeks to see if the storage just needed some time to free up after deleting but it hasn't helped. Please help me!!!!
Please note that under the activity tab when I'm looking at my assets online it says that 0 of 20 gb is being used. It's the app on my desktop and phone that say my storage has exceeded my 20 gb. I've already tried uninstalling and re-installing.
I had a very similar issue and followed the various instructions here (clearing sync'd data from Lightroom classic, clearing "sync errors" data and also cleaning out the deleted items folder in assets.adobe.com). Ultimately though it didn't fix the problem until I contacted adobe support. Apparently there was some sync data "stuck" on their end which, once refreshed, fixed the problem.
Go to assets.adobe.com/deleted , where you will find your "deleted" assets. Delete all those permanently to clear out all your space.
I've got the same issue, I've deleted from the app, and on the web and it stills says I'm at 99.9%. I do not even use Lightroom, its' not even installed on my computer.
I had to cal tech support and have them reset my storage.
Same for me...finally I found solution:
See your files online (not only on desktop), and look for a folder "deleted" - all deleted files is still stored there until deleted from here, they will take the room.
Thank You! This finally helped me!!!
Ditto for me. There is nothing in my Deleted folder. There is nothing in my Files folder. There's less than 100 MB in Libraries. There are 2 photos with Sync errors that I'll try to fix from my iPhone. Yet I continue to get a message that I'm using 21 GB of my allotted 20 GB.
Same here. No files, nothing in the deleted folder. Storage full.
Also having this issue. Nothing shown in the Delete Folder, nothing showing in my Library at all. I dont understand why it's hard for Adobe to let us manually control these.
It did not work on the phone, try login in on a computer, I posted a screenshot.