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Computer deaktivieren, LR6

New Here ,
Dec 29, 2020 Dec 29, 2020

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Moin,

leider gibt es auf der Adobe-Account-Webseite keine Möglichkeit einen Computer zu Deaktiveren, was sehr nervig ist.
Die alte Installation ist nicht mehr existent (auch das nächste Mal werde ich mit sicherheit nicht daran denken, LR auf der alten Installation erst zu deaktivieren, das ist ein realtitätsfremdes Konzept).

Hinter dem Link https://helpx.adobe.com/de/contact.html sehe ich weder ein Chat-Symbol noch eine Tel.Nummer.

 

Also, wie kann ich "einen anderen Computer deaktivieren" ?

 

Und warum sehe ich die aktuellen Aktivierungen nicht in meinem Adobe-Portal, so dass ich die selbst verwalten kann?!
Diese Funktionalität ist das, was ich eigentlich brauche!

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LEGEND ,
Dec 29, 2020 Dec 29, 2020

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You can contact Adobe live chat or telephone support and tell them you want to de-activate LR 6 on a certain computer (even if that computer doesn't exist any more). Many people have done this and reported success in this forum.

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New Here ,
Dec 29, 2020 Dec 29, 2020

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I don't see any possibilities to contact adobe. No phone nubmer, no chat button.

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Community Expert ,
Dec 29, 2020 Dec 29, 2020

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The chat button you'll find in the lower right corner of the web site Contact Customer Care (adobe.com)

Screenshot 2020-12-29 190022.png

 

There's no telephone number on the site. But you can try one of the following numbers.

Kontakt per Telefon (Mo-Fr 9.00-17.00 Uhr) :

Deutschland: 069-500-71855

Österreich: 01-7956-7484

Schweiz: 044-800-9581

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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New Here ,
Dec 30, 2020 Dec 30, 2020

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nope 😞

Alexej0D4C_0-1609327967920.png

 

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Finally, the phone call was successful, thank you!

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LEGEND ,
Dec 29, 2020 Dec 29, 2020

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deleated my bad

 

 

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