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Computer freezes up several times a day when using Lightroom

Feb 03, 2020

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I installed Lightroom a few days ago for the first time.  My computer completely freezes up a few times a day when Lightroom is running. The computer is completely unresponsive, I can not open Task Manager to kill it off.  I must do a hard reboot.

 

Computer Info:

Dell Inspiron

8.0 GB RAM

Windows 10 Home, Version 1903

111 GB available on hard drive

 

Any assistance is appreciated.

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Crash or freeze

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Computer freezes up several times a day when using Lightroom

Feb 03, 2020

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I installed Lightroom a few days ago for the first time.  My computer completely freezes up a few times a day when Lightroom is running. The computer is completely unresponsive, I can not open Task Manager to kill it off.  I must do a hard reboot.

 

Computer Info:

Dell Inspiron

8.0 GB RAM

Windows 10 Home, Version 1903

111 GB available on hard drive

 

Any assistance is appreciated.

Topics

Crash or freeze

Views

79

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Feb 03, 2020

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Computer freezing is almost always a bad/corrupted/out-of-date driver, or a hardware malfunction. I would re-install all drivers on your computer. If that doesn't help, then you can run diagnostics on all of your hardware to search for malfunctions.

 

Is there a pattern to this freeze, for example if it happens always when you do a certain activity?

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Adobe Community Professional ,
Feb 03, 2020

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In addition to dj_paige wrote please try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

Adobe Lightroom GPU Troubleshooting and FAQ 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Do you get an error message when LR crashed?

Take also a look into the Windows log If there are appropriate messages. 

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Feb 03, 2020

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As far as I know, GPU on or off in Lightroom does not cause computer crashes. It can cause Lightroom to crash, but not the entire computer to crash.

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WJCONS LATEST
Feb 05, 2020

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Thanks for your suggestions, everyone.  I talked to Adobe tech support.  Their instructions were to increase Lightroom's cache size from 5MB to 25MB, and that seems to have fixed the problem.

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