Crashes immediately when I hit Import

New Here ,
Jun 14, 2021 Jun 14, 2021

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Tried uninstalling and reinstalling to no avail. Running 10.3. Any ideas?

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Crash or freeze

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correct answers 1 Correct Answer

LEGEND , Jun 14, 2021 Jun 14, 2021
Where are you importing from?A SD card in a card reader?A SD card in a camera, via USBA SD card in a camera, via WiFi?A external hard drive?A internal hard drive

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New Here ,
Jun 14, 2021 Jun 14, 2021

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I probably should have added running Win 10 on a Surface Pro. 

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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If you have a phone or tablet connected via USB port try unplugging it, reboot your system, and try again.

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New Here ,
Jun 14, 2021 Jun 14, 2021

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I didn't. But I took everything out of the USB port (mem card) and rebooted. No difference.

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LEGEND ,
Jun 14, 2021 Jun 14, 2021

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Where are you importing from?

A SD card in a card reader?

A SD card in a camera, via USB

A SD card in a camera, via WiFi?

A external hard drive?

A internal hard drive

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New Here ,
Jun 15, 2021 Jun 15, 2021

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So this was the problem. It was set to upload from a USB drive that was plugged into the back of my computer that I was not seeing and set for a cloud destination that I was not logged into. User error. Not sure how that happened. I learned a lot. Thanks for your help, sending good karma your way.

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LEGEND ,
Jun 14, 2021 Jun 14, 2021

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Where are you importing to?

And is the destination correct?

 

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LEGEND ,
Jun 14, 2021 Jun 14, 2021

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How are you importing?

By this I mean in LrC import, Copy, Copy as DNG, or Add?

 

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Go to edit> Preferences> Performance, uncheck 'Use GPU for image processing, and restart Lightroom.

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