Crashes within EXACTLY 45 seconds of opening (recurring issue)

Community Beginner ,
Oct 22, 2020 Oct 22, 2020

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I've had a recurring issue with different versions of Lightroom (including the latest; 10.0) where performing some random task puts it in a state of it reliably crashing within a period of almost exactly 45 seconds upon opening (give or take 1 or 2 seconds, of course, depends on what else is running on my machine). I just open it, let it sit, and it crashes within that exact timeframe.

 

This time, it got to this state of repeatedly crashing when I attempted to import some photos off a memory card. To fix this issue in the past, I've had to walk through support with Adobe where they remove and reinstall Creative Cloud and Lightroom, but from those past experiences, it's a pretty cumbersome/time consuming solution which I'd like to avoid. I'm curious if there's a simpler fix I can try, or if it's possible this is an internal bug that's difficult to reproduce or fix. Curious to see if others have had this issue since it seems to be reoccurring for me.

 

See attached crash report below. Any advice or assistance appreciated, as always. Thanks!

 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.0" build="[202010011851-ef6045e0]" source="Windows-Client" crashType="n/a">
<time year="2020" month="10" day="22" hour="23" minute="2" second="2" timeoffset="-420" timezone="Mountain Daylight Time"/>
<user guid="ae2c2d1a-8ce6-4c5d-be97-70c987339fed"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16229" machine="Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P2000" description="NVIDIA Quadro P2000" driverDate="20200922000000.000000-000" driverVersion="27.21.14.5239" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1CBA&#38;SUBSYS_8451103C&#38;REV_A1&#92;4&#38;F2CF557&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFAA40F9E04">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAA40F9E04" symbolname="FxPluginMain"/>
<stackStatement index="1" address="0x00007FFAA40FF5E8" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FFAA40FF8C1" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FFAA410D98F" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FFAA4105968" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x0000000030A6E9C1" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x0000000030A700E7" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFAC1D27034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFAC36BCEC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000B56145B0A2BF"/>
<register name="RBX" value="0x00000000A43F7A34"/>
<register name="RCX" value="0x0074007400650067"/>
<register name="RDX" value="0x000000004ABCD560"/>
<register name="RSI" value="0x00000000A43F7A10"/>
<register name="RDI" value="0x00000000A43F7A34"/>
<register name="RSP" value="0x000000004ABCD520"/>
<register name="RBP" value="0x000000004ABCD579"/>
<register name="RIP" value="0x00007FFAA40F9E04"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
49c041cf-247a-4f0b-96f2-5291a316373a
</sessionId>
</crashreport>

 

 

TOPICS
Bug, Crash or freeze, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 23, 2020 Oct 23, 2020
The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.  Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.  https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting  https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html     If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the seco...

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

Please take a look on the NVidia site if there's a newer version of the graphic driver is availabe. If yes, please install this version and check again.

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LEGEND ,
Oct 23, 2020 Oct 23, 2020

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As Above and this is related to a Computer Problem. More than likely a overheating problem of some component or could be a GPU driver problem.

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LEGEND ,
Oct 23, 2020 Oct 23, 2020

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Reccomend you post this over at the official Adobe Feedback site where Adobe Techs pay attention. Include your crash report, AND, your System Info as LrC reports it.

 

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

 

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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Thanks everyone! It turned out it was as simple as updating my GPU driver.

 

From the crash, I'm guessing the EXCEPTION_ACCESS_VIOLATION was thrown because Lightroom was expecting some GPU function to exist at a particular address, the driver found nothing defined at said address, and Lightroom's response for that was to crash. It's a little odd that I have to ensure sure my GPU driver is always up to date in order to prevent it from crashing, but that's a very minor inconvenience.

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