.CS3 Photo Images From Canon NOT importable or viewable... :/

Community Beginner ,
Aug 02, 2020

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Am I missing something or does lightroom & photoshop not do .cs3 files??? And acdsee does yet adobe doesn't? Purchased one of the new canon mirrorless cameras and can't upload the files. Sure... I could use Canon's software... or maybe some other competitor - that's not the point. My workflow is Lightroom & Photoshop. They are my go-to... HELLO ADOBE!!!! LOL

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Bug, Feature request, How to, Import and export, Mac, Problem or error

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2 Correct Answers

Community Beginner , Aug 19, 2020
ryan_marshall Community Beginner , Aug 19, 2020
FINALLLYYYYYYYY!!!!!!!! Adobe just released support for .CR3 files   woohoooooo 

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Adobe Community Professional , Aug 02, 2020
JimHess Adobe Community Professional , Aug 02, 2020
The reason Lightroom Classic 9.3 cannot support that camera model is because it hadn't been released when that version of Lightroom was released, therefore Adobe couldn't provide support for it. That camera model IS supported in the beta version of the DNG converter that is currently available for download. So it most surely will be supported in the next release of Lightroom. So right now your choice would be to download and use the DNG converter beta version if you can't wait to work on your ra...

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Adobe Community Professional ,
Aug 02, 2020

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Are you referring to CR3 files? If so, yes, Lightroom and Camera Raw support that format. But they both need to be updated to have support added for each individual camera model. Those updates are released approximately each quarter. We like specific information when posting on the forum. "One of the new Canon mirrorless cameras" isn't very specific. A model number would really help. While waiting for the next release, there is a beta version of the DNG converter available that you could use to create DNG copies as a stopgap alternative IF your camera model happens to be among those new models that are supported in that beta version.

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New Here ,
Aug 02, 2020

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I am having the same issue. I just purchased the Canon R5 and culled my images in Photo Mechanic. When I went to import into Lightroom (latest version), it said the files were damanged or unsupported. I am currently converting them to DNG files but this is a pain! I wonder why Lightroom cannot preview these files?

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Adobe Community Professional ,
Aug 02, 2020

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The reason Lightroom Classic 9.3 cannot support that camera model is because it hadn't been released when that version of Lightroom was released, therefore Adobe couldn't provide support for it. That camera model IS supported in the beta version of the DNG converter that is currently available for download. So it most surely will be supported in the next release of Lightroom. So right now your choice would be to download and use the DNG converter beta version if you can't wait to work on your raw files, or use the Canon software as a stopgap alternative until Lightroom is updated.

 

We go through this complaint process every quarter when new cameras are purchased right before a Lightroom update has yet to be released. And everyone wants to blame Adobe. If you want to do that, go ahead. But it isn't going to speed things up, and it won't change the process. This isn't unique to Canon users, Fuji, Nikon, Sony, and many other camera users have gone to the same complaint process in the past.

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Community Beginner ,
Aug 02, 2020

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CONGRATS on your new camera! Same here. I LOVE IT! Only 2 models were released. The R5 & R6. Neither are probably supported but I 'heard' but not confirmed that ACDSEE already supports it so if that is the case then I would imagine Adobe should have already done so too but maybe that's being too presumptuous before I confirm ACDSEE does indeed. I just don't want to pay for yet another item to be on my system. @davidg36166309 I hear ya - All software is updated to latest - just wanted to make sure I'm not missing something or some workaround within besides the DNG situation. I think all of us photographers/videographers/cinematographers or whatever should reach out to these camera makers and make it known that they need to work with companies like Adobe to make sure the process is seamless where you get your new gear and you can immediately edit. The first thing we all do with new toys is want to play with it and add it to all our other favorite toys. I'll check out that DNG converter until the update I guess. 🙄😑

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LEGEND ,
Aug 02, 2020

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ADOBE 101

ADOBE CAMERA RAW

CAMERAS SUPPORTED:

 

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

 

 

 

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Community Beginner ,
Aug 19, 2020

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FINALLLYYYYYYYY!!!!!!!! Adobe just released support for .CR3 files   woohoooooo 

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