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Cursor has dead spots

Community Beginner ,
Jul 02, 2020

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This problem came up after the latest update.  As I move my cursor across an image while in the develop Module, the cursor (or action) will not work.  As I move the curso left to right or right to left across the image, the cursor changes from the zoom icon to the arrow icon and vica versa.  The action I am trying to perform only works where the cursor icon is a "+" icon.  If I try to crop an image one corner will react to the crop action but the others will not.  This is a new issue and makes editing impossible.

I had this issue a few time a long time ago (version 5 or 6) and it was also reported by others.  It seemed like there was a "phantom" dialog box behind Lightroom because if I moved the cursor slowly where it changes from a + to arrow it would change to a double arrow and I could resize the dead spot.   A restart of Lr always fixed it.  Fortunately, I have not has this issue for a long time so I assumed it was fixed.  What are your EXACT OS an Lightroom versions and are you running switching between other programs when this happens.  

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Cursor has dead spots

Community Beginner ,
Jul 02, 2020

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This problem came up after the latest update.  As I move my cursor across an image while in the develop Module, the cursor (or action) will not work.  As I move the curso left to right or right to left across the image, the cursor changes from the zoom icon to the arrow icon and vica versa.  The action I am trying to perform only works where the cursor icon is a "+" icon.  If I try to crop an image one corner will react to the crop action but the others will not.  This is a new issue and makes editing impossible.

I had this issue a few time a long time ago (version 5 or 6) and it was also reported by others.  It seemed like there was a "phantom" dialog box behind Lightroom because if I moved the cursor slowly where it changes from a + to arrow it would change to a double arrow and I could resize the dead spot.   A restart of Lr always fixed it.  Fortunately, I have not has this issue for a long time so I assumed it was fixed.  What are your EXACT OS an Lightroom versions and are you running switching between other programs when this happens.  

TOPICS
Bug, Mac, Problem or error

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Jul 02, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

 

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Jul 02, 2020 0
Community Beginner ,
Jul 02, 2020

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Thanks for the suggestion.  The Graphics Processor was already off.  In checking it I found that the cursor behaves in the same manner when I was in the preferences screen. When I moved the cursor to the right to click on the Performance tab the cursor was inactive.  When I moved left it was active after I passed a point on the screen.  This is not happening in other programs.

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Jul 02, 2020 0
LEGEND ,
Jul 02, 2020

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I had this issue a few time a long time ago (version 5 or 6) and it was also reported by others.  It seemed like there was a "phantom" dialog box behind Lightroom because if I moved the cursor slowly where it changes from a + to arrow it would change to a double arrow and I could resize the dead spot.   A restart of Lr always fixed it.  Fortunately, I have not has this issue for a long time so I assumed it was fixed.  What are your EXACT OS an Lightroom versions and are you running switching between other programs when this happens.  

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Jul 02, 2020 0
LarrryH LATEST
Community Beginner ,
Jul 03, 2020

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Thanks Bob.  a "phantom Box" is a perfect description.  I rebooted LR and it fixed the issue. 

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Jul 03, 2020 0