Deactivation of old computers to allow new activation - Lightroom 6 (i have the disk)

New Here ,
Apr 30, 2021 Apr 30, 2021

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Hello, while tying to activate Lightroom 6 on my new laptop I get license limit error.  Without getting into all the details, I need to get the license count reduced so I can use on new laptop (replacing crashed laptop) and reloaded on iMac due to improper deactivation while trying to get new laptop activated.  

 

I have searched the forum, deactivated ad-blocking, changed browsers, new searches in forums, and reclicked links all in an effort to find a chat screen.  Can not find it - can someone please help me?

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

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Download and install, Problem or error

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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You'll need to contact Adobe directly and Ask them to reset your activations. Here is a link:

Contact Adobe-live chat 

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New Here ,
May 04, 2021 May 04, 2021

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TIP: make sure cookies are enabled and pop ups not blocked otherwise the Chat dialogue box will not be visible. 

 

When I finally connected with Chat on Monday, problem was solved QUICKLY.  I did not get too much help from AdobeCare24x7Live@outlook.com on the weekend.  Many, many brief and abrupt questions lead no where, over a 24 hour period.

 

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