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Disconecction Adobe and Abo is gone!?

New Here ,
Jun 25, 2020

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Hey there,

 

Did this ever happened to one of you guys?

 

I work with Adobe Lightroom CC and Photoshop since 2018. So tonight  I was working on some new pictures as Lightroom CC started to become very slow, I had problems to add some presets and out of sudden the program shot down completely. I waited a bit and re-opened it. The program asked me to enter my login details, what I did.

 

A popup turned on that I could start my 7day adobe classigc rail, end lightroom classic or buy it on the website.

 

I logged into my Adobe account on their website and it just shows that I just have a "free creative cloud abo" instead of my regular abo. Where did it go!? I never cancelled anything...I was literally working like every other day since I got the program and out of sudden my abo is gone...

 

Tips what I could do now? I can´t reach the support via email so I might have to call them asap. But I´m wondering what happened.

 

 

Thank you 🙂

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Crash or freeze, Problem or error

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Disconecction Adobe and Abo is gone!?

New Here ,
Jun 25, 2020

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Hey there,

 

Did this ever happened to one of you guys?

 

I work with Adobe Lightroom CC and Photoshop since 2018. So tonight  I was working on some new pictures as Lightroom CC started to become very slow, I had problems to add some presets and out of sudden the program shot down completely. I waited a bit and re-opened it. The program asked me to enter my login details, what I did.

 

A popup turned on that I could start my 7day adobe classigc rail, end lightroom classic or buy it on the website.

 

I logged into my Adobe account on their website and it just shows that I just have a "free creative cloud abo" instead of my regular abo. Where did it go!? I never cancelled anything...I was literally working like every other day since I got the program and out of sudden my abo is gone...

 

Tips what I could do now? I can´t reach the support via email so I might have to call them asap. But I´m wondering what happened.

 

 

Thank you 🙂

Topics

Crash or freeze, Problem or error

Views

47

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LEGEND ,
Jun 25, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

davidg36166309_0-1593150033640.png

 

davidg36166309_1-1593150033641.png

 

 

davidg36166309_2-1593150033641.png

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Jun 26, 2020

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Thank you david. The problem is, as soon as I close the window that wants me either to do the trial or buy lightroom...the whole program shots down itself. I can't even reach my system information 😕

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dj_paige LATEST
LEGEND ,
Jun 26, 2020

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It may be that you logged into the Creative Cloud using the WRONG e-mail address. So you need to log out and then log in with the CORRECT e-mail address.

 

If that's not it, then you probably need to contact Adobe directly about your subscription. We are not Adobe here, we cannot address any subscription problems.

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