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downloading lightroom classic

New Here ,
Apr 19, 2020

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Hello! Please help! 

I purchased the photography package which includes lightroom, lightroom classic, photoshop and a few others. When I try to download lightroom classic I click "Install" and it sends me to this error page. WHY? 

Screen Shot 2020-04-19 at 10.31.46 PM.png

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Download and install, Mac, Performance, Problem or error

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downloading lightroom classic

New Here ,
Apr 19, 2020

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Hello! Please help! 

I purchased the photography package which includes lightroom, lightroom classic, photoshop and a few others. When I try to download lightroom classic I click "Install" and it sends me to this error page. WHY? 

Screen Shot 2020-04-19 at 10.31.46 PM.png

TOPICS
Download and install, Mac, Performance, Problem or error

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309

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Apr 19, 2020 0
Adobe Community Professional ,
Apr 19, 2020

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Have you downloaded the Creative Cloud desktop app?

https://www.adobe.com/creativecloud/desktop-app.html

 

Use that utility to download and update your Cloud apps.

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Apr 19, 2020 0
LEGEND ,
Apr 20, 2020

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This doesn't look like anything I have seen. Can you show us the screen before this, where you click on "Install"?

 

Also please state your operating system version NUMBER. We need the NUMBER and not words like "latest" or "up-to-date"

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Apr 20, 2020 0
Adobe Community Professional ,
Apr 20, 2020

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Looks like you clicked an 'Install' button on the https://creativecloud.adobe.com/apps/all/desktop website, without having the Creative Cloud app installed. As the app does the actual installing, it must be installed first.

-- Johan W. Elzenga, http://www.johanfoto.com

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Apr 20, 2020 0