Error Code 127 try to update Lightroom Classic - macOS Catalina 10.15.1

New Here ,
Jan 14, 2020 Jan 14, 2020

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I am trying to install update to LR Classic and I keep getting error code 127 - unable to extract files.  Retry does not help, and I don't know how to do the following suggested for my Mac running Catalin 10.15.1

Do the following:

  • Check permission on adobetemp folder located at [Win] <system drive>/adobetemp or [macOS] <system drive>\adobetemp.
  • Disable the antivirus on your system

 

Suggestions and help appreciated!

 

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Download and install, Mac, Problem or error

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LEGEND ,
Jan 14, 2020 Jan 14, 2020

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Google for "Error Code 127" turns up lots of advice.

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Adobe Employee ,
Jan 14, 2020 Jan 14, 2020

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Hi there,

As you're getting error code 127 whilte trying to update Lightroom Classic, it seems that there is a permissions issue on the computer.

Could you try creating a new user account with adming rights and let us know if you face this issue on the new user account? Please check the steps here: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

 

Regards,
Sahil

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New Here ,
Jan 14, 2020 Jan 14, 2020

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I did exactly as you suggested and also shutdown computer (again) and
upgraded operating system. That seems to have resolved the issue without
signing into the new account I created. All appears to be ok now.

Thank you,
Carol

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Adobe Community Professional ,
Jan 14, 2020 Jan 14, 2020

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good to see that you got it sorted out and thanks for posting the results.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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New Here ,
Feb 28, 2020 Feb 28, 2020

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Hi there,

 

I'm facing the exactly same problem when I tried to install a brand new version of Lightroom at my MBP Catalina 10.15.3.

 

I had already restarted the computer again and again while I'm still facing the error 127.

 

I'm wondering where is the 'adobetemp' folder, but just cannot find it.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I am having the same issue. Error 127. Trying to update Lightroom Classic on Catalina 10.15.7.  I cant find the adobe temp folder. I have tried restarting computer multiple times and also creating new admin account on mac. Please help!

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I am having the same issue. Error 127. Trying to update Lightroom Classic on Catalina 10.15.7.  I cant find the adobe temp folder. I have tried restarting computer multiple times and also creating new admin account on mac. Please help!

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