Highlighted

Error Code 127 try to update Lightroom Classic - macOS Catalina 10.15.1

New Here ,
Jan 14, 2020

Copy link to clipboard

Copied

I am trying to install update to LR Classic and I keep getting error code 127 - unable to extract files.  Retry does not help, and I don't know how to do the following suggested for my Mac running Catalin 10.15.1

Do the following:

  • Check permission on adobetemp folder located at [Win] <system drive>/adobetemp or [macOS] <system drive>\adobetemp.
  • Disable the antivirus on your system

 

Suggestions and help appreciated!

 

{Thread renamed by moderator}

Topics

Download and install, Mac, Problem or error

Views

396

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error Code 127 try to update Lightroom Classic - macOS Catalina 10.15.1

New Here ,
Jan 14, 2020

Copy link to clipboard

Copied

I am trying to install update to LR Classic and I keep getting error code 127 - unable to extract files.  Retry does not help, and I don't know how to do the following suggested for my Mac running Catalin 10.15.1

Do the following:

  • Check permission on adobetemp folder located at [Win] <system drive>/adobetemp or [macOS] <system drive>\adobetemp.
  • Disable the antivirus on your system

 

Suggestions and help appreciated!

 

{Thread renamed by moderator}

Topics

Download and install, Mac, Problem or error

Views

397

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Jan 14, 2020

Copy link to clipboard

Copied

Google for "Error Code 127" turns up lots of advice.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 14, 2020

Copy link to clipboard

Copied

Hi there,

As you're getting error code 127 whilte trying to update Lightroom Classic, it seems that there is a permissions issue on the computer.

Could you try creating a new user account with adming rights and let us know if you face this issue on the new user account? Please check the steps here: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

 

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 14, 2020

Copy link to clipboard

Copied

I did exactly as you suggested and also shutdown computer (again) and
upgraded operating system. That seems to have resolved the issue without
signing into the new account I created. All appears to be ok now.

Thank you,
Carol

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jan 14, 2020

Copy link to clipboard

Copied

good to see that you got it sorted out and thanks for posting the results.

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.4, Lr 3.4.1, Ps 21.2.3, Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
dguan LATEST
New Here ,
Feb 28, 2020

Copy link to clipboard

Copied

Hi there,

 

I'm facing the exactly same problem when I tried to install a brand new version of Lightroom at my MBP Catalina 10.15.3.

 

I had already restarted the computer again and again while I'm still facing the error 127.

 

I'm wondering where is the 'adobetemp' folder, but just cannot find it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...