Error message when permanently deleting images from LR

New Here ,
Oct 22, 2020 Oct 22, 2020

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When I delete images in any of the LR versions and select Remove from disk to permanently erase rather than just from LR I get the following message

"Error - An internal error has occurred: ? : 0 attempt to index a nil value"

What does this mean and how can I correct it?

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Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

GoldingD_0-1603391611558.jpeg

 

GoldingD_1-1603391611559.png

 

 

GoldingD_2-1603391611560.png

 

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New Here ,
Oct 25, 2020 Oct 25, 2020

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Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.18362

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 2.8 GHz

SqLite Version: 3.30.1

Built-in memory: 8055.4 MB

Real memory available to Lightroom: 8055.4 MB

Real memory used by Lightroom: 909.2 MB (11.2%)

Virtual memory used by Lightroom: 1025.1 MB

GDI objects count: 702

USER objects count: 2397

Process handles count: 1789

Memory cache size: 285.0MB

Internal Camera Raw version: 13.0 [ 610 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 173MB / 4027MB (4%)

Camera Raw real memory: 177MB / 8055MB (2%)

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Displays: 1) 3840x2160

Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No



Graphics Processor Info:

DirectX: Intel(R) HD Graphics 530 (25.20.100.6446)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: D:\Sue Griffin\Pictures\Lightroom\Lightroom
Catalog-3-3-v10.lrcat

Settings Folder: C:\Users\Sue Griffin\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Facebook

3) Flickr

4) LogiOptions

5) Nikon Tether Plugin

I have just updated to LrC v 10.0, when I tried to open the new version
(in Library mode) I got a blank image screen, and a (Not Responding)
message. I then clicked on X and was asked if I wanted to close the
program or wait for it to respond, I opted for wait, and after a minute or
two it responded. I closed the program down and tried again and the same
thing happened?

I suspect I need to reload Adobe Creative Cloud , but I am completely
non-techy and don't know how to do that without losing all my images?????

Many thanks in advance for any advice /help you can offer me.

Susi Gee

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LEGEND ,
Oct 25, 2020 Oct 25, 2020

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Disable and remove the Logitech Options plugin. It is known to be buggy. It is not required to use the mouse or keyboard as normal. It allows you yo use buttons/dials to trigger LrC functions. It gets installed with Logitech updates so may come back.

 

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LEGEND ,
Oct 25, 2020 Oct 25, 2020

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From your graphics info, I assume you have a laptop? And the laptop does not have a desecrate GPU, just an integrated video control?

 

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Hi
No, I am using an HP Envy All in one Desktop PC. I have been using it
satisfactorily to edit my images in LR, I have only had this message since
updating to LrC.

In another answer it has been suggested I remove my Logitech keyboard
Options plugin, So I will try that. Also that my error message probably
relates to images that LrC cannot find, again this makes sense.

Thank you for your help.

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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Sorry to give you such a simple answer, but as an IT profesisonal for more than 35 years, the message regarding 'nil' seems to imply you are trying to delete a file that only exists in the catalog but doesn't actually exist on disk.  Can you actually go to Windows Explorer (if you use Windows) or whatever Mac uses, and SEE the physical file you are trying to delete?

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New Here ,
Oct 26, 2020 Oct 26, 2020

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LATEST
Thank you, that makes sense! I recently had to free up some space for LrC
to operate correctly, and in the process (obviously not done correctly) a
lot of my images became 'disconnected'.

Thanks for your help.

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