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Error Reading Preview Cache (have tried deleting .lrdata and previews, still facing issue)

Community Beginner ,
Mar 23, 2020

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First off, here are the solutions googling and searching Adobe forums and Reddit recommended. I tried each one multiple times and none of them worked:
- Delete Previews Folder

- Delete .lrdata file

- Delete and completely rebuild smart previvews

 

None of these have worked. I get this error about every 3-5 minutes which has made lightroom basically unusable. Are there any other potential solutions you can recommend?

 

I am running Windows 10 (latest version) with RTX 2060 card, 16GB memory, have built Smart Previews on my hard drive for files stored on my Lacie external drive. I get this error regardless of whether or not I'm connected to the hard drive or looking at the Smart Previews without the drive attached. 

81585ff4-d2bc-4aa3-8da4-aa4c06b5d29b.png

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Error Reading Preview Cache (have tried deleting .lrdata and previews, still facing issue)

Community Beginner ,
Mar 23, 2020

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First off, here are the solutions googling and searching Adobe forums and Reddit recommended. I tried each one multiple times and none of them worked:
- Delete Previews Folder

- Delete .lrdata file

- Delete and completely rebuild smart previvews

 

None of these have worked. I get this error about every 3-5 minutes which has made lightroom basically unusable. Are there any other potential solutions you can recommend?

 

I am running Windows 10 (latest version) with RTX 2060 card, 16GB memory, have built Smart Previews on my hard drive for files stored on my Lacie external drive. I get this error regardless of whether or not I'm connected to the hard drive or looking at the Smart Previews without the drive attached. 

81585ff4-d2bc-4aa3-8da4-aa4c06b5d29b.png

TOPICS
Crash or freeze, Problem or error, Windows

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272

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Mar 23, 2020 0
Adobe Community Professional ,
Mar 23, 2020

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If you are repeatedly getting this error, I would use the Windows system tools to scan the hard drive for bad sectors and other errors as a first step.

 

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Mar 23, 2020 0
Community Beginner ,
Mar 27, 2020

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Hey Joe, I did scan my hard drive. It's a new laptop with a solid state, and my understanding is that solid state drives have less issues with bad sectors. 

That being said, I did run "Optimize Drives" and all turned out okay

EDIT: To be clear, the drive scanned said all was "OK" with the drives, all is not OK with Lightroom 😛

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Mar 27, 2020 0
LEGEND ,
Mar 28, 2020

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There are utilities that scan hard disks for errors. This is different than "optimize drives". You need to perform a full scan of the health of your drive.

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Mar 28, 2020 0
LEGEND ,
Mar 23, 2020

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First off, please verify that you followed the link below, not skiping a step:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Mar 23, 2020 0
Community Beginner ,
Mar 27, 2020

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Hey David, yes I followed those steps 

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Mar 27, 2020 0
Adobe Community Professional ,
Mar 27, 2020

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Which exact version of Lightroom are you running?

Is the catalog and its cache on the C: ? (Preferably not)

Any anti-virus software that might be interfering with the cache?

 

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Mar 27, 2020 0
Community Beginner ,
Apr 01, 2020

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Hey Joe, yes, the library and smart previews are saved on my C drive, the files themselves are on my external drive. 

I keep lightroom up to date, so what ever version of Lightroom CC has. Looks like 9.1 release. 

 

I did have an idea that SO FAR has worked. My library is saved in a folder that is synced with Dropbox. I tried PAUSING dropbox sync while working in Lightroom and SO FAR it's working. 

 

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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I can see where Dropbox (and all the other cloud drives) could cause problems given the random access methods of LR (and other database programs). Temporarily turning off the sync would be good.
 
If you are looking to keep the catalog synced with Dropbox for backup purposes, I would recommend not keeping the master catalog there:
Sync the catalog to the hard drive.
Copy the catalog to its primary use location.
Run LR using the primary use location.
Copy the catalog (and only the catalog file) to the Dropbox sync folder.
 
Syncing the cache and other data folders via Dropbox does not buy you anything for backup purposes.

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Apr 01, 2020 0