Expired Licence - Lightroom 6 !!!

New Here ,
Dec 25, 2020

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Bought Lightroom 6 in Nov 2016 with lifetime licence single purchase and now it's constantly crashing. The Maps module stopped working few months after purchase and now this. Have been told expired dll files in Lightroom are to blame.

 

No warning, no explanation no apology.

 

How do we fix this please Adobe? How do we get a refund? Don't want a cloud subscription thank you not after this......need to work on your customer relations.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Bug, Crash or freeze, Feature request, How to, Performance, Problem or error, Windows

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Expired Licence - Lightroom 6 !!!

New Here ,
Dec 25, 2020

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Bought Lightroom 6 in Nov 2016 with lifetime licence single purchase and now it's constantly crashing. The Maps module stopped working few months after purchase and now this. Have been told expired dll files in Lightroom are to blame.

 

No warning, no explanation no apology.

 

How do we fix this please Adobe? How do we get a refund? Don't want a cloud subscription thank you not after this......need to work on your customer relations.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

TOPICS
Bug, Crash or freeze, Feature request, How to, Performance, Problem or error, Windows

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48

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Dec 25, 2020 0
Adobe Community Professional ,
Dec 26, 2020

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This is not Adobe here - we are all just users like you.

Lightroom 6 has been released in 2015, and is 4 major versions 'old'. Honestly, a refund for a software you have used for 5 years?

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Dec 26, 2020 0
Adobe Community Professional ,
Dec 26, 2020

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Before we can say more and try to help we need more informations:

Which version of Lightroom 6 do you use?

Which operating system and version do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

Do you get an error message? If yes, please post the exact message or an screenshot. 

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

insert graphic mini.png

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Dec 26, 2020 0
dj_paige LATEST
LEGEND ,
Dec 26, 2020

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We are not Adobe in this forum.

 

Your license has not expired. You purchased a license to use Lightroom 6, and this has not changed. You still own the license and you will own it forever. No one can take it away from you.

 

That does not mean the software will work correctly forever.

 

If you want a refund, please read section 6 of the Lightroom End User Agreement.

 

Oh, and you don't have to upgrade to a "cloud subscription", whatever that means, to get software that works. A subscription to Lightroom Classic will get working software that is updated regularly.

 

 

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Dec 26, 2020 0