Expired lifetime licene

New Here ,
Dec 24, 2020 Dec 24, 2020

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Bought Lightroom 6 in Nov 2016 lifetime licence 1160-xxxx and now it's constantly crashing. Have been told expired dll files in Lightroom that's to blame. No warning, explanation or apology.

How do we fix this please Adobe?

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

[Mod: Remove complete serial number. This is a public forum and not the Adobe support, please do not post personal information]

 

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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Please give us more informations including the following :
Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem and/or error messages
Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Thanks. The above info will help us in trying to solve your problem.

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

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LEGEND ,
Dec 25, 2020 Dec 25, 2020

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You still have a lifetime license. That hasn't changed, your license is still yours. The license has not expired.

 

But some features don't work right, that's not your license has expired. Adobe isn't going to fix this. They stated over 3 years ago that Lightroom 6 is no longer supported.

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LEGEND ,
Dec 25, 2020 Dec 25, 2020

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