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Export does not work

New Here ,
Aug 13, 2020

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I am using Lightroom 6.14 on a laptop which worked fine until yesterday.  I am no longer able to export photos.  (When I do, the photo that is produced shows none of my editing changes.)  The export window appears broken.  I can't, for example, check off the watermark box.  

 

I uninstalled and reinstalled Lightroom, but still have the same problem.  I am also, for the first time, getting the error message that my serial number is already in use by the maximum number of computers. This is not happened before.  I do have the product installed on one other computer which is at my home, unfortunately, I am away from home because of Covid and cannot return at this time.

 

Any advice or guidance woudl be greatly appreciated. 

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Bug, Download and install, Import and export, Problem or error

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Export does not work

New Here ,
Aug 13, 2020

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I am using Lightroom 6.14 on a laptop which worked fine until yesterday.  I am no longer able to export photos.  (When I do, the photo that is produced shows none of my editing changes.)  The export window appears broken.  I can't, for example, check off the watermark box.  

 

I uninstalled and reinstalled Lightroom, but still have the same problem.  I am also, for the first time, getting the error message that my serial number is already in use by the maximum number of computers. This is not happened before.  I do have the product installed on one other computer which is at my home, unfortunately, I am away from home because of Covid and cannot return at this time.

 

Any advice or guidance woudl be greatly appreciated. 

Topics

Bug, Download and install, Import and export, Problem or error

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55

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LEGEND ,
Aug 13, 2020

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Show us a screen capture of your editing changes. Please make sure you have selected the Image Format as JPG and not as "Original".

 

You can contact Adobe to have them de-activate LR 6 on other computers.

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New Here ,
Aug 13, 2020

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Capture.JPG

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Adobe Community Professional ,
Aug 13, 2020

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dj-paige is also asking to see your options in the Export dialog.

Do you  have "JPG" selected in the [File Settings] panel?

ScreenShot001.jpg

 

 

Regards. My System: Lr-Classic 9.4, Lightroom 3.4, Photoshop 2020 (21.2.1), Nikon DSLR, Windows-10.

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New Here ,
Aug 13, 2020

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It was set to orginal.  When I changed it to jpeg, the export feature worked.  Thanks very much.  How do I go about deactivating the software on another device from a distance?

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Adobe Community Professional ,
Aug 13, 2020

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How do I go about deactivating

Goto https://account.adobe.com

Goto Plans > My Plans > Manage Plan > Activated Devices

Where you can deactivate other installs on other computers.

(Deactivating does not delete or un-install the software. You can have multiple installs but only two activated)

 

 

Regards. My System: Lr-Classic 9.4, Lightroom 3.4, Photoshop 2020 (21.2.1), Nikon DSLR, Windows-10.

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New Here ,
Aug 14, 2020

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Thank you for responding.  I clicked on "My plans," but did not see an option for "manage plan" or "activate device."  Below is the screen capture.

My Plans.JPG

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