• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

export/publish for videos always stops arbitrary :-(

New Here ,
Feb 06, 2020 Feb 06, 2020

Copy link to clipboard

Copied

Hello,

 

I have a strange problem mit Lightroom Classic (current version 9.1), when exporting or publishing video files.

The process starts and after 1, 2 or 3 files the progress bar just freezes. CPU usage returns to 0% and nothings happens - even after waiting for hours.

There is no error message, but exporting video files doesn't work.

 

Any ideas?

 

Steven

 

TOPICS
Windows

Views

217

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Feb 06, 2020 Feb 06, 2020

Copy link to clipboard

Copied

Hi Steven,

 

Sorry that exporting videos from Lightroom Classic 9.1 is not working as expected. Would you mind unchecking the option "Use Graphics Processor" under the Preferences> Performance menu in Lightroom and see if the issue persists?


You may also try the steps mentioned below: 

  • Choose Lightroom > Preferences (Mac OS) or Edit > Preferences (Windows).
  • Click the File Handling tab.
  • In the Camera Raw Cache Settings area, experiment with a Maximum Size of 10.0 GB or more

 

Let us know how it goes.

 

Thanks,

Akash

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 06, 2020 Feb 06, 2020

Copy link to clipboard

Copied

Hi Akash,

 

Im using Win10.

In the preferences on the tab "Performance" I set "Use Graphics Processor" to "Off".
I changed Camera Raw Cache to 15 GB und clicked on "Purge Cache".
I also set Video cache size to 10 GB and purged it.

After restarting Lightroom Classic I tried to publish (only videos).

First the process worked fine, but then the process just stopped again.
2 Videos remained in the tmp-Folder, which is created while publishing.
In the task manager I noticed an amecommand.exe, which is still running and using CPU.
But nothing happens - the publishing just stopped.

 

Thanks,

Steven

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Feb 12, 2020 Feb 12, 2020

Copy link to clipboard

Copied

Hi Steven,

 

Could you please update to the latest version 9.2 of Lightroom Classic and let us know if the issue still persists? See https://helpx.adobe.com/lightroom-classic/kb/keeping-lightroom-up-to-date.html#HowdoIcheckforandinst...

 

Thanks,

Akash

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2020 Feb 13, 2020

Copy link to clipboard

Copied

Hi!

 

I updated LR Classic.

Then I deleted all videos files previously published folder.

In Lightroom Classic I selected the videos and makred them to be republished.

Then I clicked on publish to start the process.

Lightroom created a subfolder "tmp" end exported 3 videos to it.

Then again the process just stopped, with the progress bar standing still.

The files also remained in the tmp-Folder and were not moved to the target (parent) folder as exprected.

 

So - still not working - sadly

 

Steven

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2020 Feb 13, 2020

Copy link to clipboard

Copied

I made some more tests.

With medium and high quality - no changes.

Sometimes it stops after the first video, sometimes after a few.

When changing to export the original files everything works fine.

I tried to republish a collection of videos I published successfully some time ago. The same problem.

So the cause doesn't seem to be related to the specific files.

 

I hope this information helps.

Thanks,

 Steven

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

LATEST

The problem is still unresolved. For me a very crutial part of Lightroom Classic is not functioning any more. Is there any advice on how to procede?

 

I was also wondering if there is something like a log file or event log I could check in search of the cause?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines