Fixed: Error when trying to email from Lightroom Classic 10.0

Explorer ,
Oct 20, 2020 Oct 20, 2020

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i just upgraded to lightroom classic 10 from 9.4  and can not email photos I get an error

 

"Internal error has occurred :?:0: attempt index field "font" (a nil value)

 

i disabled all plugins and got the same error

checked email account manager and my email is validated 

 

anyone else having that problem? 

{Moderator note: Thread retitled LRD-4205431}

 

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correct answers 2 Correct Answers

Adobe Employee , Oct 21, 2020 Oct 21, 2020
Hi All,Our engineering team is aware of this issue and working towards a fix for the same. In the meantime, you can revert to a previous version which is version 9.4 through the Creative Cloud app: https://helpx.adobe.com/download-install/using/install-previous-version.htmlRegards,Sahil

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Adobe Employee , Dec 08, 2020 Dec 08, 2020
Hi all,   We're happy to announce the release of Lightroom Classic 10.1 which includes the fix for this issue.   Here's the list of fixed issue in this release: https://helpx.adobe.com/lightroom-classic/kb/fixed-issues.html   Let us know if the update resolves the problem for those affected and share your feedback with us.   Thanks, Mohit

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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I have the same problem and is looking for a solution

 

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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What plug-ins do you have?

 

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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I disabled all plug-ins but continue to receive an error message when trying to send emails from within lightroom classic 10

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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This problem was very frustrating for me. I gave it my best shot to try to resolve the problem, no luck.   I uninstalled Lightroom v10 and reverted back to Lightroom v9.4.  Problem solved!  I will wait a few weeks for Lightroom v10.1 to re-install the update.  Lightroom V9.4 worked great for me so there really was no reasoon for the update at this time.  

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New Here ,
Oct 23, 2020 Oct 23, 2020

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No it doesn't work on my MacOS either.

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Hi All,

Our engineering team is aware of this issue and working towards a fix for the same.
In the meantime, you can revert to a previous version which is version 9.4 through the Creative Cloud app: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Sahil

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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Must be a Windows issue as it works on Lr10 and Macos 10.15.7

 

The bug still exists and has for a LONG time where you can't email a photo by Right-clicking on the main photo in Library Loupe view.  The "Email Photo" popup menu item is there but it is grayed out.   It should be an easy JDI fix

 

Screen Shot 2020-10-21 at 3.45.53 PM.jpg

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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I am running Lightroom classic on macbook Pro OS 10.15.7. worked fine before update

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Riiiggghhht.  I'm going to revert back and run the risk and hassle of going back to an older catalog and HOPE everything works out and I don't lose all ability to run EITHER version.  No thanks.  I learned a long time ago never to try and revert back once a catalog change update was ran, and much work was done since.  That's an open invitation for disaster.

 

 Same issue here on Mac and since upgraded LR to 10.0.  I use a preset on email to change size and other aspects.  I suspect the problem lies somewhere in the new LR does not like an older export preset.

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Same problem. Terrible.

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Explorer ,
Oct 22, 2020 Oct 22, 2020

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Error al exportar por correo en Lightroom a traves de Gmail

Mensaje: Se ha producido un error interno:0: attempt to index field 'font' (a nil value)

Me ocurre a raiz de la nueva actualizacion de Lightroom

Version 10.0  Camera Raw 13.0

Windows 10

 

Gracias

 

 

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Its not just Catilina or Big Sur. The same problem exists with Mojave OS on a Imac Late 2012 27 inch. Ha, I updated to Mojave from High Sierra because I wanted to install LR version 10. Awaiting a fix. Its a function I use all the time 😞

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Edit: I don't get an Error Message. The "email to" window pops up, but the export to Mac Mail never happens though you can see the progress task bar doing "somthing".

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Edward:  this has been fixed with v10.1.  It's now working great for me. 
Jeff

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Thank you Jeff. Yes I have heard that 10.1 fixed it but not for me. It may be my custom email export settings are bad/corrupted? I have installed 10.1, but the export to email still doesn't work. Will try deleting my email presets first (there are only 2 or 3), and maybe uninstall-reinstall 10.1 again andsee if that helps.

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I'm getting the following error message when trying to email a photo from LRC 2021.  It worked fine with LRC 2020.

 

Unable to Export:

An internal error has occurred: ?:0: attempt to index field 'font' (a nil value).  See screenshot.

 

Any help out there?  Thanks.

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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Works on my end.

Since there are many options, please tell us more about the exact steps you take.

Are you trying to send using an email application or directly? Export or directly? ....

I assume you are using LrC 10, since there is no version named 2021.

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Thank you. Yes, LRC 10. I go to file/email photo & fill out the dialog box that opens up. Worked fine in LRC 9.4; not working in LRC 10. Nothing else changed.

Jeff

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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As @GoldingD already wrote: It's a confirmed bug and we'll have to wait for a fix.

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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Thank you.

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Screen Shot 2020-10-22 at 12.12.59 AM.png

 

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.7 [19H2]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.3 GHz
SqLite Version: 3.30.1
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 435.2 MB (5.3%)
Virtual memory used by Lightroom: 8,442.3 MB
Memory cache size: 179.8MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 874MB / 4095MB (21%)
Camera Raw real memory: 877MB / 8192MB (10%)
Displays: 1) 2560x1600

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 655

 

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/williamveeser/Pictures/lightroom2/Lightroom Catalog-3-2-v10.lrcat
Settings Folder: /Users/williamveeser/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Canon Print Studio Pro
2) Canon Professional Print & Layout
3) ColorChecker Camera Calibration

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default (External Headphones)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x42
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(TM) Plus Graphics 655
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-14.7.8
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

GoldingD_0-1603391680815.jpeg

 

GoldingD_1-1603391680816.png

 

 

GoldingD_2-1603391680817.png

 

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Thanks.  Here you go.

 

Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.7 [19H2]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.3 GHz
SqLite Version: 3.30.1
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 982.7 MB (11.9%)
Virtual memory used by Lightroom: 8,096.1 MB
Memory cache size: 57.7MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 350MB / 4095MB (8%)
Camera Raw real memory: 358MB / 8192MB (4%)
Displays: 1) 3840x2160

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 640

 

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/jeffm211/Pictures/Lightroom/Lightroom 5 Catalog/Lightroom Catalog-2-2-v10.lrcat
Settings Folder: /Users/jeffm211/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Blurb BookSmart
3) HDR Efex Pro 2
4) jf Flickr
5) jf Smart-Collection Sync
6) jf SmugMug
7) LR/Blog
8) LR/GMail
9) LR2/Mogrify
10) Luminar 4
11) Snapfish

 

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