frustrated, Lightroom classic not responding

New Here ,
Dec 16, 2020 Dec 16, 2020

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I have installed ligtroom classic on a dell desktop pc with 16gig of ram 500g ssd and a intel 17 9th gen. 

i have imported 175 photos  and cannot get the program to run. it boots quickly and if I try to do any thing it hangs (program not reponding) I have uninstaaled reinstalled and the problem persists why amI paying for this ?????? please help

 

 

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Crash or freeze, Performance, Problem or error

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Adobe Community Professional ,
Dec 16, 2020 Dec 16, 2020

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If this doesn't help we need more informations about your environment.

  • Which operating system do you use?
  • Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

Do you get an error message? If yes, please post the exact message or an screenshot. 

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

insert graphic mini.png

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