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GPU Acceleration crash after cropping or transform/upright/perspective correction

Community Beginner ,
Jun 12, 2020

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My Lightroom starts up with GPU acceleration enabled, changing settings like exposure works fine, but if you change the image area like rotating or adjusting upright, the image freezes and I see "Graphics acceleration is disabled due to an error."on the settings panel.

From system info:

DirectX: NVIDIA GeForce RTX 2060 (26.21.14.4614)

So it's using DirectX. I tried using OpenGL both by adding crs:gpu_preferred_system="OpenGL" to "Camera Raw GPU Config.txt" and "Develop.PreferOpenGL = true" to Config.Lua, but it still uses DirectX, even though in system info i see "OGLEnabled: true"

I had Acronis Active Protection on, but I disabled since I seen on a forum someone talking about it, but the problem persists.

Drivers are latest, and windows 10 with no updates pending. Full system info attached

Is there any place I can see a crash log for further info?

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Bug, Crash or freeze, Performance, Problem or error, Windows

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GPU Acceleration crash after cropping or transform/upright/perspective correction

Community Beginner ,
Jun 12, 2020

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My Lightroom starts up with GPU acceleration enabled, changing settings like exposure works fine, but if you change the image area like rotating or adjusting upright, the image freezes and I see "Graphics acceleration is disabled due to an error."on the settings panel.

From system info:

DirectX: NVIDIA GeForce RTX 2060 (26.21.14.4614)

So it's using DirectX. I tried using OpenGL both by adding crs:gpu_preferred_system="OpenGL" to "Camera Raw GPU Config.txt" and "Develop.PreferOpenGL = true" to Config.Lua, but it still uses DirectX, even though in system info i see "OGLEnabled: true"

I had Acronis Active Protection on, but I disabled since I seen on a forum someone talking about it, but the problem persists.

Drivers are latest, and windows 10 with no updates pending. Full system info attached

Is there any place I can see a crash log for further info?

Topics

Bug, Crash or freeze, Performance, Problem or error, Windows

Views

201

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LEGEND ,
Jun 12, 2020

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First up, from your System Information (and pasting that into your reply would have been better than attaching it, this site is notorious for attachments failing)

 

 

 

 

Displays: 1) 2560x1440, 2) 1920x1080

 

 

 

 

So sub 4K.

 

The option to use Graphics Processor basically try's to improve performance for 4K and beyond. It has a bad habit of fouling things up sub 4K 

 

Also, it does not appear to help performance sub 4K

 

Turn it off.  See what happens.

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Jun 12, 2020

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/vent/

 

Just lovely (not) someone "improved the menu bar in this community" and did not, apparently, test.

 

/end vent/'

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Jun 12, 2020

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See:

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Community Beginner ,
Jun 12, 2020

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Thanks for your response. I am currently using it with acceleration disabled, but it's much faster and I would enjoy to have it enabled. There's no reason it shouldn't work on my system.

Also, I see now that OpenGL is deprecated.

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